Key Accounts Specialist

# Key Accounts Specialist - IIrving, TX 75039## Overview Position Type Full Time Category Customer  Service## Description Have you been looking for a company that you can get behind and feel good about the impact it has on sustainability and recycling efforts? Quest is a full-service environmental consulting and management group supporting the efforts of Fortune 500 companies seeking to maximize profits and mitigate risks and minimize their ecological footprints.

If you want an opportunity where your efforts make an impact, Quest has an opportunity for you. The ideal person must be able to multi-task, work independently and have strong attention to detail while being able to collaboratively communicate across departments.
** Why Work at Quest?
** First off, we practice what we preach. We focus every day on recycling, reusing and repurposing where we can, and being socially responsible.

Second, we take care of our employees’ wellbeing and offer a comprehensive benefits package including:
Medical/Dental/Vision, 401(k) Plan, Life and STD.
* Company paid Life, Short term disability plan (voluntary employee-paid LTD is offered)
* Eligibility for health and life insurance plans: 1st of month following date of hire
* Remote/hybrid work environment
* 401k plan with employer match
* Employee Stock Purchase Plan
* Paid Holidays, Vacation and Sick time Finally, we are just a modern, FUN and collaborative work environment. We’re a smaller company that provides opportunities for employees to advance within the company, so there is always room to grow. We offer a casual business environment (so, you can wear jeans), great incentives and rewards with a quarterly recognition program.
** ROLE SUMMARY
** The Key Accounts Specialist (KAS) is responsible for managing and enhancing client relationships by providing exceptional support and service throughout the client lifecycle. They act as the primary point of contact between the company and its clients, ensuring that all client needs and concerns are addressed promptly and effectively. Key responsibilities include resolving client inquiries, processing orders, maintaining Customer Relationship Management (CRM) system to record and track all customer requests and resolve concerns, and ensuring a high level of client satisfaction.

This role may also involve handling customer complaints, providing training on services offered, and offering solutions to improve the overall client experience. Strong communication, problem-solving skills, and a customer-centric attitude are essential to success in this role.
** ROLE DESCRIPTION
*** Heavy interaction with dedicated groups of clients and vendors.
* Handle overflow calls to support assigned line of business.
* Log into the CRM system daily as required by company standard operating procedures and manage the system queue.
* Follow up on outstanding issues and escalations in a timely manner to ensure satisfactory resolution.
* Dispatch service requests and follow-through to ensure service completion.
* Heavy email and phone communication with clients and vendors, including corporate level interactions.
* Able to issue purchase orders (P.O.’s) and compute additional charges as necessary.
* Understanding of pricing and ability to complete simple to moderate pricing analysis.
* Able to research issues utilizing available resources before escalating to manager.
* Reference client master files to seek out price for services/waste streams.
* May act as a backup in some capacity when the Key Accounts Manager is unavailable.
* Assist with accounting issues/questions as needed.
* Assist with online research as needed.
* Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
* Ability and flexibility to…