FNOL Associate - Virtual & Desk

• Location 5150 Regent Boulevard,Irving, TX, 75063,United States
• Base Pay $15.00 - $17.00 / Hour
• Job Category Claims Services and Operations
• Employee Type FT Non-Exempt

Description

Report claim by asking all required questions. Obtains claim information from the adverse carrier and provides the claim information for the insured. Responsible for creating an invoice file to excel spreadsheet. Completes call template to reflect successful or unsuccessful reporting of the claim which is then submitted to the claim file. Provides thorough claim documentation for each claim. Updates AC Phone Book, as needed.

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Report claim by asking all required questions.
• Obtain claim information from the adverse carrier and provides the claim information for the insured
• Responsible for creating an invoice file to excel spreadsheet.
• Maintain compliance with company procedures, confidentiality standards, and regulatory requirements
• Completes call template to reflect successful or unsuccessful reporting of the claim which is then submitted to the claim file.
• Provides thorough claim documentation for each claim
• Meet departmental productivity, quality assurance, and attendance expectations
• Handle high call volumes while maintaining professionalism and accuracy
• Escalate complex or sensitive situations appropriately
• Updates AC Phone Book, as needed.
• Performs other related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong verbal and written communication skills
• Active listening and customer service orientation
• Empathy and emotional intelligence
• Attention to detail and data accuracy
• Ability to multitask and prioritize effectively
• Problem-solving and decision-making skills
• Adaptability in a fast-paced environment
• Conflict resolution and de-escalation skills
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
• Strong computer proficiency and system navigation skills
• Time management and organizational skills
• Ability to maintain confidentiality and professionalism
• Regular and reliable attendance is an essential function of the position.

This position operates in a structured secure-room environment requiring adherence to company security, privacy, and confidentiality protocols. Employees may be required to:

• Work in a monitored environment with restricted access
• Follow clean desk and data protection policies
• Use company-issued equipment and secured systems
• Maintain compliance with applicable data security requirements
• Work scheduled shifts, including evenings, weekends, holidays, or catastrophe response hours as needed

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee may occasionally lift and/or move up to 15 pounds.
• Prolonged periods of sitting and computer use
• Frequent keyboarding, screen viewing, and telephone communication
• Ability to remain focused in a high-volume, fast-paced environment
• Ability to manage stressful or emotionally charged conversations professionally
• Must be able to multitask across multiple systems and applications simultaneously
• Ability to maintain concentration and accuracy for extended periods

• N/A

• High school diploma or GED required
• Minimum typing speed of 50 WPM
• Basic computer and data entry proficiency
• Experience handling high-volume inbound calls preferred
• Ability to accurately document customer interactions and claim information

• Knowledge of insurance terminology and claims processes
• Previous customer service or call center experience
• Experience using claims management or CRM systems preferred

• Ability to pass background screening and applicable employment verification requirements
• Ability to maintain confidentiality of sensitive customer information
• Reliable attendance and schedule flexibility required
• Ability to work overtime or extended hours during catastrophe events when necessary
• Must comply with all company policies, procedures, and security requirements