Health System Solutions Enablement Manager

Introduction

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.

Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Candidates based in the Dallas–Fort Worth (DFW) area will be hired in a hybrid capacity and are expected to work onsite at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in‑office days may be designated based on team needs and business priorities.

The Director, Health System Solution Enablement is a customer‑facing individual contributor who manages assigned health system customer relationships and supports adoption, value realization, engagement, and ongoing utilization across the Health System Solutions portfolio. Using established customer success methodologies, tools, and playbooks, this role supports onboarding, adoption, optimization, and effective use of McKesson analytics, technology, and performance solutions. The role executes established customer enablement programs, monitors utilization and engagement, and provides recommendations based on defined best practices.

It collaborates with Product, Sales, Analytics, Technology, and Operations teams to address customer needs, share feedback, and contribute to continuous improvement efforts. Working under limited supervision and within priorities established by leadership, this position manages assigned accounts, resolves customer concerns using established processes, and escalates highly complex or strategic matters to senior team members when appropriate.

Support customer onboarding and adoption activities across assigned accounts using established methodologies and playbooks. Execute customer success plans aligned with defined business objectives, adoption goals, and value realization measures. Provide guidance to customer stakeholders on solution utilization, established best practices, and workflow optimization. Use established reporting and analytics tools to monitor utilization patterns and recommend actions to improve adoption and engagement.

Support customers through change management and adoption activities associated with new product capabilities and enhancements.

Manage day‑to‑day relationships with customer stakeholders across assigned health system accounts. Participate in executive and operational business reviews, providing updates on solution performance, customer outcomes, and utilization trends. Identify opportunities to improve utilization of existing capabilities and recommend actions within defined program guidelines. Execute account engagement plans established in partnership with senior leaders and internal stakeholders. Serve as a point of contact for operational customer requests and inquiries, resolving issues through established processes and escalating highly complex concerns when appropriate.

Deliver established customer onboarding programs, training curricula, educational content, and adoption resources. Facilitate virtual and in‑person training sessions, workshops, webinars, and customer learning activities. Apply standardized onboarding practices to support customer readiness and time‑to‑value. Partner…