Bilingual Customer Service Representative - Hybrid

Bilingual Customer Service Representative

Genesis
10 is currently seeking a Bilingual Customer Service Representative for a hybrid position with a Global Financial Institution located in Irving, TX. This is a 3+ month contract opportunity.

This role focuses on providing exceptional customer service and sales support. The ideal candidate will be a polished, professional individual responsible for managing a pipeline of customer leads, confirming business needs, and routing them to the appropriate sales consultants. This position requires impeccable pipeline management, detailed note-taking, and strong communication skills with an interest in converting to a permanent position.

Responsibilities:

• Attempt to contact customers to confirm business needs and route confirmed leads to dedicated sales consultants
• Maintain impeccable pipeline management including tracking contact attempts and scheduling calls
• Conduct succinct and detailed note taking in referrals
• Manage callbacks after speaking with clients
• Follow up with customers on documentation and signings
• Work with contract validation and underwriting
• Handle inbound calls and manage referral volume
• Participate in regular feedback sessions to improve processes

Requirements:

• Must be Bilingual in Spanish
• 6+ months of Customer Service, Financial Services, or Contact Center experience
• Background in sales and customer service
• Excellent communication skills
• Proven job history with a track record of stability

Desired skills:

• Experience with pipeline or lead management
• Experience with outbound calling and customer follow-up
• Proficiency with CRM systems for documentation and note-taking
• Experience with appointment scheduling and referral tracking
• Familiarity with underwriting or contract support processes

Pay range: $13.75 - $21.75 per hour

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis
10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis
10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis
10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis
10:

• Access to hundreds of clients, most who have been working with Genesis
  10 for 5-20+ years.
• The opportunity to have a career-home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis
10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.