Manager, Technical Training

Responsibilities

• Develop, own, and continuously improve the technical training strategy, roadmap, and delivery model for internal service teams, OEM partners, and end‑user customers within parcel logistics, mail, warehouse automation, and broader supply chain operations
• Build, lead, coach, and develop a team of technical trainers to ensure consistent, high‑quality training delivery, strong facilitation standards, and effective knowledge transfer across audiences and locations
• Partner closely with Sales, Project Management, Engineering, Operations, Field Service, Customer Service, Safety, HR, and customer stakeholders to align training plans with business priorities, project timelines, customer commitments, and operational requirements
• Lead training readiness for new product launches, customer implementations, system upgrades, site start‑ups, go‑lives, and service transitions to ensure technicians, operators, and customers are prepared before deployment
• Conduct classroom, virtual, on‑site, and hands‑on training on topics such as barcode scanning and printing devices, route optimization software, automated conveyor systems, sortation equipment, controls, safety practices, troubleshooting processes, and other industrial automation systems and equipment
• Establish and maintain standardized training curricula, role‑based learning paths, skills assessments, technician qualification requirements, and train‑the‑trainer processes to support consistent execution across sites, regions, and customer environments
• Develop and maintain clear, user‑friendly training materials, including SOPs, e‑learning modules, simulation exercises, video tutorials, job aids, equipment operation manuals, installation procedures, troubleshooting guides, and safety protocols for internal teams and external customers
• Track and manage training program costs, training revenue, resource needs, schedules, participation, completion rates, and training records while ensuring programs are delivered on time and within agreed expectations
• Monitor training effectiveness through assessments, LMS analytics, stakeholder feedback, customer feedback, operational KPIs, service metrics, and performance trends to identify gaps and drive continuous improvement
• Ensure all training programs, documentation, and facilitation practices comply with company standards, safety expectations, customer site requirements, and applicable regulatory guidelines, including OSHA‑aligned practices where applicable

Demonstrates expertise in developing and delivering technical training strategies and curricula for parcel logistics and industrial automation. Proven ability to lead training teams, manage training programs, and ensure compliance with safety and regulatory standards.

• Bachelor’s degree in business, Education, Engineering, Industrial Technology, or related field required
• Minimum 5 years hands‑on experience in parcel logistics, industrial automation, or field service operations required
• At least one relevant professional certification, such as ASCM/APICS Certified Supply Chain Professional (CSCP), ASCM/APICS Certified in Logistics, Transportation and Distribution (CLTD), Lean Six Sigma Green Belt or higher, OSHA 10 or OSHA 30 General Industry, CompTIA Certified Technical Trainer (CTT+), ATD Instructional Design or Certified Professional in Talent Development, Microsoft Certified Trainer, or manufacturer‑or equipment‑specific certifications related to warehouse automation, controls, conveyors, sortation systems, scanners, printers, or material handling equipment

• ASCM/APICS Certified Supply Chain Professional (CSCP)
• ASCM/APICS Certified in Logistics, Transportation and Distribution (CLTD)
• Lean Six Sigma Green Belt
• OSHA 10 or OSHA 30 General Industry
• CompTIA Certified Technical Trainer (CTT+)
• ATD Instructional Design
• Microsoft Certified Trainer