Instructor & Support Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Metro Tex Irving Headquarters, Irving, TX, US

2 days ago Requisition

Salary Range: $24.50 To $25.85 Hourly

Department: Multiple Listing Service
Reports To: Senior Multiple Listing Service Instructor
Employment Status: Full-Time

North Texas Real Estate Resources, Inc. is looking for an engaging, technology-minded Multiple Listing Service Instructor to help Metro Tex Association of REALTORS® members get the most from the MLS systems, products, and tools they use every day.

This is more than a traditional classroom training role. You'll develop and deliver MLS education in person, online, and through on-demand learning while also providing hands-on technical support to members who need help navigating MLS products and services. You'll have the opportunity to combine your knowledge of technology with strong presentation, problem-solving, and customer-service skills to make complex information easier to understand and use.

You’ll work closely with our Senior Multiple Listing Service Instructor to continually improve training programs, support new-member education, and help promote MLS tools and learning opportunities throughout the Association.

If you enjoy teaching others, solving problems, learning technology, and helping people build confidence using the tools that support their business, this may be a great opportunity for you.

• Design, develop, and update Multiple Listing Service training courses, including transitioning live instruction into web-based and on-demand formats as needed.
• Assist with creating and maintaining the MLS training schedule and keeping course information current in the Association Management System (AMS).
• Deliver engaging training sessions in person and online at Metro Tex facilities and broker offices throughout North Texas.
• Assist members with class registration and cancellations through the AMS and online Member Portal.
• Present the MLS segment during new-member orientation sessions.
• Represent the MLS department at Association meetings and events, providing information and updates on MLS topics.
• Provide technical support for MLS products, including searches, listing input, reports, and third-party integrations, through phone, email, and in-person assistance.
• Collaborate with the Senior Multiple Listing Service Instructor to develop newsletter content and promotional materials for MLS products and training.
• Perform other related duties as assigned by management.

• High school diploma or equivalent required; college degree preferred.
• 2-4 years of experience in Multiple Listing Service, technical support, customer service, or a related area.
• At least one year of training or teaching experience.
• Proven leadership or supervisory experience.
• Excellent public speaking, presentation, and facilitation skills.
• Strong technology skills and comfort working with webinar platforms, e-learning tools, and content-creation software.
• Ability to independently research, troubleshoot, and resolve complex issues.
• Strong organizational and multitasking skills.
• Excellent communication skills and a strong customer-service orientation.
• Proficiency in Microsoft Office Suite.
• Ability to travel throughout North Texas to deliver training at Metro Tex facilities and broker offices.
• Must be legally authorized to work in the United States without current or future employment sponsorship.

In performing the essential functions of the…