Rental Power Technical Trainer

Career Area

Sales

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Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world‑class expertise and a proven ability to adapt to changing demands.

We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Caterpillar’s Electric Power Division is seeking a Rental Power Technical Trainer to lead the development and delivery of technical training across the global dealer network. This role is critical to enabling rental power growth by building technical capability on both Caterpillar and non‑Caterpillar solutions. The Technical Trainer serves as a subject matter expert, partnering with internal teams and external suppliers to design and implement training programs that support go‑to‑market execution, new product introduction (NPI), and dealer readiness.

• Develop and deliver technical training programs for dealer and internal teams focused on rental power applications, including generators, energy storage, hybrid systems, and supporting technologies.

• Lead training strategy and execution for both Caterpillar and non‑Caterpillar products, ensuring alignment with rental fleet growth and emerging solutions.

• Partner with external suppliers and internal product teams to create and deploy training content tied to new product introductions and strategic initiatives.

• Enable dealer sales and operations teams through applied training on product application, system integration, safety, and jobsite efficiency.

• Support go‑to‑market efforts by providing technical expertise at key customer engagements, demos, and deployments.

• Assess dealer capability and performance, identifying gaps and opportunities to improve utilization, application effectiveness, and customer outcomes.

• Standardize and scale training delivery using modern learning tools, digital platforms, and repeatable playbooks.

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Champions, models and directs an organization’s commitment to externally focused decision‑making tied to customer business needs and satisfaction.
• Provides customer focused vision, strategy and leadership that exceeds customer expectations.
• Persuasively articulates the link between customer focus and enhanced business success to stakeholders.
• Teaches others to foster customer relationships based on mutual understanding, respect, trust and “business partnering”.
• Develops “best practices” to create, evaluate and enhance customer loyalty that are sought by others within and outside the organization.
• Consults with senior executives regarding critical success factors and details to being a customer focused organization.

Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.

• Oversees development activities for multiple products or product lines.
• Advises…