PLC Service Technician

Overview

The Allen Bradley Service Technician is responsible for providing on-site service, troubleshooting, maintenance, and support for Delta Controls Building Automation Systems (BAS). This role focuses on hands-on field work, ensuring customer systems operate reliably, efficiently, and in accordance with Divcon standards. This is a customer-facing position requiring strong technical aptitude, practical problem-solving skills, and a commitment to service excellence.

• Perform on-site troubleshooting, diagnostics, and repair of Allen-Bradley Controlls, including controllers, sensors, actuators, and networked devices.
• Support commissioning, system startups, point-to-point verification, and functional testing under guidance of engineering or senior technicians.
• Respond to service calls, alarms, and customer-reported issues in a timely and professional manner.
• Perform firmware updates, configuration changes, and minor programming adjustments as directed.
• Conduct scheduled preventative maintenance, system inspections, and health checks.
• Identify failing or at-risk components and recommend corrective actions.
• Assist with system optimization to improve performance, reliability, and energy efficiency.
• Serve as Divcon’s on-site representative, maintaining a professional and customer-focused approach at all times.
• Clearly explain system issues, findings, and corrective actions to customers in non-technical terms.
• Coordinate with customers regarding access, scheduling, and service completion.
• Accurately document service activities, findings, and resolutions in Divcon’s service management system.
• Record parts usage, system changes, and follow-up recommendations.
• Communicate recurring issues or improvement opportunities to service leadership and engineering teams.
• Work closely with Service Engineers, Project Teams, and Controls Engineers for advanced troubleshooting or escalations.
• Support handoff between project completion and ongoing service contracts.
• Participate in knowledge sharing and continuous improvement initiatives.

• 5+ years of hands-on experience with PLC systems in construction or industrial settings.
• Proficiency with PLC platforms such as Allen-Bradley, Siemens, or Schneider Electric.
• Experience with SCADA/HMI systems and industrial networking.
• Familiarity with protocols like Modbus, MQTT, OPC UA, and BACnet.
• Ability to read and interpret electrical schematics, network diagrams, and mechanical plans.
• Proven ability to lead field crews, delegate tasks, and manage competing priorities.
• Excellent communication and problem-solving skills.
• Valid driver’s license and ability to travel locally.

• Experience in data centers, healthcare, or mission-critical facilities
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• Familiarity with commissioning tools, hand-held meters, and BAS diagnostic software.
• Trade school or technical certification in HVAC, controls, or electronics.