Process Documentation Intern – Program Management

SUMMARY

The Engineering Program Management Intern will work directly with the Senior Engineering Program Manager in Irving, TX to capture, formalize, and document the business processes used by the Engineering Program Management department. Many of the team's day‑to‑day workflows currently exist only as tribal knowledge passed by word of mouth. The primary objective of this internship is to convert that undocumented institutional knowledge into clear, repeatable, written processes – including standard operating procedures (SOPs), work instructions, process flow diagrams, checklists, and templates – that can be used to onboard new team members, drive consistency across programs, and serve as the foundation for future continuous‑improvement efforts.

This is a high‑impact, short‑duration role intended to leave a lasting deliverable: a documented, organized, and accessible process library for the Program Management function.

• Interview, shadow, and observe Program Managers, Project Administrators, and cross‑functional stakeholders to elicit and capture undocumented processes, decision points, hand‑offs, and exceptions
• Translate verbal explanations and observed behavior into clear, written process documentation, including standard operating procedures (SOPs), work instructions, swim‑lane diagrams, and process flowcharts
• Develop reusable templates, checklists, and forms that support recurring program management activities (e.g., program kick‑offs, status reviews, change management, risk reviews, customer milestone reporting)
• Map current‑state ('as-is') processes and identify gaps, redundancies, bottlenecks, and inconsistencies between how work is described and how it is actually performed
• Recommend simple, low‑cost process improvements where appropriate, with the understanding that documenting reality must come before changing it
• Organize the resulting documentation into a single, navigable, version‑controlled process library or knowledge base accessible to the Program and Contracts Management team
• Validate completed documentation by walking through it with subject matter experts and incorporating their feedback
• Maintain a running log of open questions, conflicting accounts, and unresolved process items to be reviewed with the Senior Engineering Program Manager
• Provide weekly status updates to the Senior Engineering Program Manager and a final end‑of‑internship presentation summarizing deliverables, findings, and recommendations
• Comply with all safety, quality, environmental, and information‑security regulations and works to create and promote a safe working environment
• Adheres to all Free Flight Systems and Flight Data Systems rules and codes of conduct and quality procedures
• Make effective use of AI agents and toolsets (CoPilot, Claude)
• Performs other duties as requested by the Senior Engineering Program Manager

• Currently enrolled in an accredited undergraduate program pursuing a Bachelor's degree in Industrial Engineering, Engineering Management, Business Administration, Operations Management, Technical Communication, Information Systems, or a related field
• Minimum cumulative GPA of 3.0 preferred
• Strong written communication skills with the ability to translate verbal, technical, and unstructured information into clear, concise written procedures
• Demonstrated attention to detail and the ability to organize complex or ambiguous information
• Comfortable interviewing subject matter experts and asking clarifying questions of people more senior than themselves
• Ability to work independently and with minimal supervision once direction is given
• Desire to own tasks and assignments; hunger for responsibility
• Proven ability to convert written and verbal direction into actionable deliverables
• Demonstrated ability to read, analyze, and interpret moderately complex documents, drawings, or specifications
• Demonstrated ability to define problems, collect data, establish facts, and draw valid conclusions
• Proficiency in MS Office, including Word, Excel, PowerPoint, and Outlook
• Familiarity with at least one process‑mapping or diagramming tool (e.g., Microsoft Visio)…