Service Manager

At HVAC RNTL, we move fast—delivering commercial HVAC rental solutions when and where they’re needed most. From one-ton spot coolers to large-scale chillers and cooling towers, our team responds with speed and precision, whether it’s a planned project or a 24/7 emergency.

If you’re wired for problem‑solving and thrive in a fast‑paced environment, you’ll fit right in. Our people set us apart—and with locations across the U.S., there’s room to grow, take on big challenges, and make an immediate impact.

Job Title: Service Manager

Reports To: National Service Leader

FLSA Status: Exempt

We are seeking a highly experienced and customer‑focused Service Manager with deep expertise in large tonnage chiller service and a proven track record of leading technical teams. This role is pivotal in managing the service lifecycle of rental HVAC equipment – both in the field and at depot locations – while also providing hands‑on technical support when needed. The ideal candidate will be a collaborative leader who thrives in a fast‑paced environment and is passionate about developing people and delivering exceptional customer service.

• Lead a regional team of HVAC service technicians, overseeing daily operations, performance, and development.
• Recruit, hire, onboard, and train technicians to ensure technical excellence and safety compliance.
• Conduct regular team meetings, performance reviews, and coaching sessions to foster growth and accountability.
• Manage administrative tasks including time sheet approvals, expense reports, scheduling, and time‑off requests.
• Promote a culture of safety, teamwork, and continuous improvement across all service operations.
• Oversee installation, startup, maintenance, and service of rental HVAC equipment on jobsites and in depots.
• Provide hands‑on technical service and troubleshooting support during peak demand or complex projects.
• Conduct job site walks to support sales and ensure proper equipment application and readiness.
• Assist with system design and application engineering in collaboration with sales and project teams.
• Deliver remote and on‑site technical support to internal stakeholders and customers.

• Minimum of 15 years in chiller/HVAC maintenance, mechanical engineering, or related technical fields.
• Demonstrated success in managing technical teams and service operations.
• Strong hands‑on experience with large tonnage chillers and HVAC systems.
• Excellent interpersonal and written communication skills; ability to collaborate across departments.
• Committed to delivering high‑quality service and building lasting client relationships.
• EPA certification and other relevant HVAC licenses are required.
• Must be able to pass a DOT medical exam.
• Experience with service management software and remote diagnostics tools.
• Willingness to travel regionally as needed.

• Ability to lift and carry up to 50 lbs.
• Frequent standing, walking, bending, and climbing ladders or stairs.
• Occasional operation of hand and power tools.
• Use of personal protective equipment (PPE) as required on job sites.
• Ability to work in confined spaces and at heights when necessary.
• Must be able to respond to emergency service calls outside of standard business hours when needed.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

As set forth in HVAC RNTL’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this…