Regional Support Technician

** About the Role*
* Canon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.

** Your Impact*
* - Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.

- Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.

- May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.

- Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.

- Manages regional FCO database to ensure compliance and timely installation/disposition.

- Works closely with the Product support group on information sharing and best practice implementation.

- Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.

*
* About You:

The Skills & Expertise You Bring*
* HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.

- Associate's degree in mechanical or electronics, or equivalent experience.

- Printer knowledge and testing and/or diagnostic applications.

- Ability to achieve customer satisfaction and loyalty.

- Ability to create solutions for high-level problems.

- Good writing, speaking and listening skills.

- Exhibits initiative and self-starting behaviors.

- Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.

- Generally available for work 24 hours a day, 7 days a week.

- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

- Technical certifications such as A+, Network+, MCSE desired.

We are providing the anticipated hourly rate for this role: $33.59 to 50.30 hourly.

This role is eligible for a transportation allowance.

** Company Overview*
* About our Company
-Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its _Kyosei_ philosophy of social and environmental responsibility.

To learn more about Canon, visit us at  and connect with us on Linked In at  .

** Who We Are*
* _Where Talent Fosters Innovation._

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit.

We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

** What We Offer*
* You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

** And Even More Perks!*
* -Employee referral bonus

-Employee discounts

-"Dress for Your Day" attire program (casual is welcome, based on your job function)

-Volunteer opportunities to give back to our local community

-Swag! A Canon welcome kit and official merch you can't get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

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