Retail Supervisor

Overview

The Retail Supervisor-Events is responsible for managing effective, efficient, and quality event execution in a designated location. They audit, train, and coach Event Specialists on proper team compliance measurements to represent the CROSSMARK Events team.

• Recruit, supervise, and motivate employees and develop them to deliver on client expectations.
• Train Event Specialists on company processes, policies, procedures, and position responsibilities.
• Ensure quality execution by conducting audits and work‑withs of Event Specialists and develop event execution skills and knowledge while ensuring Food Safety practices are maintained.
• Communicate with store management about upcoming events and the execution of past events in their store.
• Serve as the point of contact for all events being conducted in the store. Assist Event Specialists with event kits, materials, and tools as needed.
• Monitor and manage expense metrics such as payroll time entries and additional expenses.
• Manage execution and overall performance of scheduled events by monitoring daily and weekly scorecards to ensure the highest level of on‑date execution is met.
• Reschedule events as needed to maximize on‑date, on‑weekend, and total execution results.
• Share competitive knowledge and best practices with the team.
• Communicate effectively, develop, and maintain strong working relationships with field support, recruiting, and client services.
• Maintain a clean, neat, and orderly demo kitchen to ensure appliances are in working order and in good repair. Inspect company equipment regularly to ensure proper maintenance.

Education/

Experience:

Associate Degree and/or Technical Diploma or one to two years of related experience and/or training; or equivalent combination of education and experience.

Computer

Skills:

Ability to use and navigate company-provided computer and mobile device applications and internal systems. Proficient skills with MS Office Suite programs.

Certificates, Licenses, Registrations: A valid driver’s license is required; a National Registry of Food and Safety certification required within 30 days of employment if not already certified. Local Food Handlers permit if required.

Supervisory Responsibilities: Direct supervisory responsibilities with approximately 10–50 employees.

Work Environment: Retail store environment. Local travel may be required.

Physical Demands: The associate will regularly stand, walk, use hands and fingers to handle or feel, reach with hands and arms, talk and hear, read instructions, stoop, kneel, crouch, climb (including a 6’ ladder), balance, lift and carry up to 25 pounds (including occasional lifting up to 50 pounds). Push and pull a wheeled demonstration cart fully laden with appliances, supplies and product.

Prepare foods and beverages using required appliances such as cooking utensils, knives, convection oven, coffee maker, electric fryer, microwaves. Be in contact with cleaning supplies.

Language

Skills:

English is the primary language; bilingual skills may be required based on business necessity.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact (include "Applicant Accommodation" in the subject of your email).

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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Job Category:
Retail

Position Type:
Full time

Business Unit:
Marketing

Salary Range: $43,888.00 - $43,888.00

Company:
Crossmark Inc.