Box Office Coordinator - Pavilion at Toyota Music Factory

What This Role Will Do Supervision of the Department

• Organize and manage daily & nightly box office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
• Assist and support box office staff in any of their job functions, as needed
• Ensure a positive and creative team environment within the department
• Facilitate open communication with the Box Office Manager, staff and all other venue departments
• Exhibit proper inter‑departmental communications and organization
• Ensure complete and satisfactory on‑going staff training
• Assist manager with staff evaluations (training, 90‑day, annual)
• Provide a positive team environment within the department
• Assist in ensuring appropriate staffing levels
• Help set staff development and performance goals & monitor progress
• Recruit and hire staff, ensuring hiring / disciplinary / termination standards follow all guidelines
• Promote and provide superior customer service in all guest interactions
• Participate in all on‑site venue meetings as needed

• Ensure that venue staff follows cash handling policies & procedures
• Balance and reconcile all seller cash drawers
• Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily box office sales
• Assist Manager on housing, distributing and depositing venue cash on a weekly basis
• Responsible for pricing initiatives such as:
  Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
• Assist Manager in scheduling all employees’ payroll prior to deadlines
• Complete and distribute accurate daily ticket counts for agents and artists

• Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
• Follow standards and processes for ticket types, ancillary events and qualifiers
• Monitor and maintain functionality of all ticketing computers, software and hardware
• Act as secondary representative in all venue interactions with Ticketmaster
• Ensure an accurate and timely flow of event and general venue information both intra‑departmentally, and to the general public
• Modify, maintain and update all customer database files
• Develop and maintain call center phone system, and keep current all phone menus and calendars of events
• Interact with artist, record label, management and band tour accountant. Provide reports as necessary
• Work with Premium Seat Sales/VIP team on upsells, inventory management and any other tasks as they arise
• Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise
• Ensure that venue is compliant with ADA ticket laws

• Experience in box office / ticketing management
• Flexible schedule (days/nights, weekends, and holidays)
• Experience in cash handling
• Leadership, management and customer service
• Tolerance of all cultures, music and art forms
• High school diploma

• Experience in a live environment operation
• Experience handling counterfeit cash
• Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
• Experience in prioritizing, time management & multitasking
• Experience in open communication & email etiquette

• Working environment is fast‑paced and often loud and stressful

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial…