Accounts Receivable Manager

Overview

BMAG is a property and casualty insurance provider serving the Mid-Atlantic. We are a member of W. R. Berkley Corporation, one of the largest commercial lines property casualty insurance holding companies in the United States. With the resources of a large Fortune 500® corporation and the ability to operate with the closeness and flexibility of a small company, we exclusively work with select independent agents to insure the future of business.

Our culture empowers employees to question the status quo and seek innovative ways to continue to exceed the expectations of our customers. We practice collaboration, creativity, and teamwork on a daily basis, with a commitment to innovation and high performance. Company URL:  The company is an equal opportunity employer.

The Accounts Receivable Manager is responsible for overseeing and performing operational receivable management for the Billing department supporting two W. R. Berkley business units:
Berkley Mid‑Atlantic and Berkley Southeast. Core objectives include ensuring the timely and accurate application of cash receipts, maintaining strong internal accounting controls and segregation of duties, and delivering exceptional customer service to insureds, agents, and internal partners.

This position is based in Irving, TX and works closely with the AVP, Regional Billing Operations. The Accounts Receivable Manager provides direct supervisory support to team members located in Richmond, VA, including goal setting, coaching, training, project oversight, and performance management. This role operates in a hybrid environment and requires periodic travel to fulfill leadership and team engagement responsibilities.

• Oversee daily billing operations, ensuring accurate processing, timely execution, and compliance with company policies, regulatory requirements, and internal control standards.
• Lead and support a geographically distributed team by managing workloads, ensuring adequate coverage, coaching performance, and fostering collaboration and accountability across locations.
• Serve as a primary escalation point for billing, payment, and receivable inquiries or disputes from insureds, agents, underwriting, and internal partners, ensuring timely resolution and a high standard of customer service.
• Review and approve billing transactions within assigned authority, including premium refunds, commission adjustments, payment corrections, and policy reinstatements in coordination with underwriting.
• Monitor receivable aging and past‑due balances, analyze discrepancies, coordinate payment arrangements as appropriate, and refer accounts to internal collections partners in accordance with established timelines.
• Review and monitor customer billing activity, including premium audits, cancellation notices, rescissions, and reinstatements.
• Validate and oversee daily cash activity from multiple sources, including lockbox, electronic funds transfer (EFT), desktop deposits, and returned or non‑sufficient fund (NSF) payments, ensuring timely follow‑up and accurate application.
• Maintain and reinforce strong cash handling and accounting controls, including segregation of duties, reconciliation requirements, documentation standards, and audit readiness.
• Prepare and provide management with accurate receivable metrics, trends, and operational reporting to support visibility and decision‑making.
• Identify and support continuous improvement opportunities within billing, cash application, reconciliation, and customer service processes, partnering with leadership and internal teams to implement approved efficiencies.
• Support billing and receivable system management activities, including system enhancements, testing, project implementations, and coordination with technology partners to resolve and report system issues.

This role offers a rare opportunity to learn and grow within a highly collaborative billing organization, working closely with leadership experienced in insurance billing and receivable accounting. The Accounts Receivable Manager will receive direct exposure to best practices in premium billing operations, cash accounting controls,…