Mortgage Sales Team Lead; Outbound

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

- We’ve funded over $100 billion in loans for our customers, more than any other fintech

- Yahoo! Finance - Best Mortgage Lender for First Time Home buyers of January 2025:
Best lender for quick approval

- Yahoo! Finance - Best Mortgage Lenders of 2025:
Best online mortgage lender

- Fintech Breakthrough Award:
Best Lending Innovation Award

- Money Magazine - 8 Best Mortgage Lenders of 2025:
Best for fast closing

- We are Forbes’ Best Online Mortgage Lender for 2023

- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.

A Better Opportunity

We are seeking a hands‑on people leader to lead one of our outbound Mortgage Sales Contact Center teams of Home Lending Associates. This role is ideal for a high‑performing sales professional or early people leader who is excited to take the next step in their leadership journey and excel in a fast‑paced, performance‑driven call‑center environment.

The right candidate is energized by coaching frontline outbound sales professionals, driving day‑to‑day execution, and delivering a strong customer experience. This supervisor will play a critical role in executing proven sales processes, developing talent, and ensuring consistent performance against key activity and conversion metrics.

Our Home Lending Associate team focuses on outbound outreach to prospective borrowers to help complete mortgage applications, communicate the value of aBettermortgage, and warm‑transfer qualified customers to licensed Loan Officers.

This is a full‑time, in‑person role based in our highly collaborative Dallas office and requires daily onsite presence.

• Supervise a team of approximately 10-15 Home Lending Associates (Outbound)
• Serve as the primary frontline leader for an outbound sales team, setting expectations, coaching performance, and driving daily execution
• Support individual and team performance against monthly goals, including outbound calls, talk time, contact rates, conversion rates, transfer rates, and speed‑to‑lead SLAs
• Help manage day‑to‑day operations in an outbound call‑center environment; experience with automated dialers and call‑cadence optimization is a plus
• Monitor daily and weekly performance metrics to identify trends, gaps, and coaching opportunities
• Provide ongoing coaching, feedback, and skills development through call listening and live observation
• Conduct regular 1:1s focused on performance, development, and goal‑setting
• Review pipelines and activity levels to ensure consistent execution and timely follow‑up
• Escalate performance risks and operational challenges to senior leadership with proposed solutions
• Partner with Sales, Product, and Operations teams to improve outbound lead engagement and transfer performance
• Proactively engage with customers as needed to gather feedback and support coaching efforts
• Assist with performance management processes, including documented coaching plans and improvement plans
• Participate in team initiatives and projects related to training, process improvement, and customer experience
• Provide regular updates to sales leadership on team performance and development needs

• 2–4 years of experience in mortgage sales or a related outbound sales environment
• 1+ year of experience leading, mentoring, or supervising sales representatives (formal management experience preferred but not required)
• Experience working in a high‑volume outbound call center environment strongly preferred
• Strong execution mindset with the ability to hold yourself and others accountable
• Comfortable working with performance metrics and using data to inform coaching conversations
• Organized and detail‑oriented, with the ability to manage multiple…