SPOC Relationship Specialist

Description

The SPOC Relationship Specialist manages consumer collection activities and controls loan and delinquency loss, while complying with state regulations, bank policies and processes.

• Develop strategies to improve collection activities; manage consumer collection activities for various kinds of direct/indirect loans and delinquencies, including but not limited to portfolio loans, installment loans and overdrafts.
• Manage the hiring, performance, and development of collection staff.
• Oversee collection activities and processes, ensuring that all collection‑related tasks comply with state laws and regulations and bank policies and processes.
• Provide forecasting reports of loss to executive level management; control and minimize loss.

• Required Qualifications
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• Preferred Qualifications
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• Hours per Week:
• Work Schedule:

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.