Operations Services Associate

Job Details

Role:
Operations Services Associate
Pay: $19.50/hour
Assignment:
Temporary

Location:

3001 Hackberry Rd, Irving, TX 75063

Schedule:

Monday – Friday, 8:00 AM – 5:00 PM (Fully onsite). Must be open to holidays and weekends.

• Deliver exceptional client service in a high‑volume production environment
• Manage assigned processes and inventory to meet strict deadlines
• Prioritize tasks effectively and complete all work within established timelines
• Research, collect, and fill gaps in missing data to ensure accuracy
• Utilize tools to analyze, query, and manipulate data following business procedures
• Apply data to workflow systems, applications, forms, and databases to improve efficiency
• Support property loan servicing, including risk mitigation activities
• Adhere to company standards and Service Level Agreements (SLAs)
• Process and handle high volumes of live checks, ensuring accurate matching with reports
• Follow detailed procedural instructions to ensure compliance in all packages
• Perform quality control checks to maintain a zero‑error environment
• Prepare and organize finalized packages for secure delivery to taxing authorities
• Collaborate with teams and maintain flexibility to rotate across different workflows
• Provide regular status updates and support team objectives

• High school diploma or GED required; college degree preferred
• 1+ years of relevant experience or equivalent education
• Strong customer service and communication skills
• Ability to work in a fast‑paced, deadline‑driven environment
• Excellent attention to detail and accuracy
• Intermediate computer skills with the ability to learn new systems quickly
• Strong analytical and critical thinking skills
• Ability to understand basic property‑related documentation
• Highly organized with strong time management and prioritization skills
• Ability to analyze information from multiple sources to resolve issues
• Collaborative mindset with strong interpersonal skills
• Positive attitude and willingness to learn, adapt, and grow
• Ability to recognize red flags and retain detailed instructions
• Flexible and open to rotating between teams and workflows

Equal Opportunity Employer / Disabled / Protected Veterans