VP, Credit Portfolio Manager – Residential Real Estate Servicing Risk – Collections

Responsibilities

• Serve as the primary risk point of contact for third‑party sub‑servicer collections governance
• Continuously monitor collections strategy performance and sub‑servicer operational adherence
• Lead the design, development, and optimization of early- and late-stage collections and recovery strategies
• Apply statistical methodologies and analytical tools – including SAS, SQL, R, and Python
• Design and execute champion/challenger tests
• Develop, track, and report on key initiatives, performance results, and emerging portfolio trends
• Lead collections‑related projects and cross‑functional initiatives
• Manage the audit and control environment for the collections risk function
• Build and maintain cross‑functional partnerships across mortgage servicing, finance, controls, and legal and compliance

• 6–10 years of experience in mortgage or consumer credit risk management
• Experience in the residential real estate servicing industry
• Proficiency in SAS
• Working knowledge of SQL, Python, or R
• Direct experience managing or overseeing third‑party mortgage sub‑servicers or collections vendors
• Strong written and verbal communication skills
• Bachelor's degree required; major in a quantitative discipline such as Statistics, Mathematics, Economics, or Engineering preferred