Credit & Collections Manager - PL Accounts Receivable

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Credit & Collections Manager - 3PL A/R leads a team responsible for managing a high-profile Accounts Receivable portfolio across the 3PL business and multiple manufacturer relationships. This role provides day-to-day leadership, coaching, prioritization, and escalation support to drive cash conversion, deduction recovery, aging reduction, dispute resolution, and risk mitigation.

The successful candidate will bring strong business acumen, analytical capability, people leadership, and stakeholder management skills to influence outcomes and deliver measurable portfolio results. This role is well suited for an intellectually curious leader who develops talent, drives continuous improvement, and creates enterprise value through strong AR execution and cross-functional problem solving.

• Lead, coach, and develop a team responsible for AR aging reduction, deduction recovery, cash acceleration, and issue resolution.
• Establish clear priorities, expectations, and operating rhythms to ensure the team remains focused on the highest-impact accounts, deductions, and risk exposures.
• Monitor workload, performance, and follow-through to promote accountability, consistency, and timely resolution.
• Foster a culture of curiosity, ownership, continuous learning, and value creation.

• Lead overall portfolio performance for assigned 3PL AR activity, with accountability for aging reduction, cash acceleration, deduction recovery, dispute resolution, and bad debt risk mitigation.
• Oversee a complex "deduct and pay" environment with significant deduction volume by guiding research, claim validation, escalation, and appropriate recovery action.
• Guide team prioritization of high-dollar invoices, aged balances, and high-value deductions to maximize cash conversion and reduce collectability risk.
• Provide escalation support and direction for complex customer and stakeholder issues, ensuring resolution plans are clear, timely, and aligned to portfolio risk and business priorities.

• Serve as a key partner to Account Management, Chargeback, Returns, Billing, BU Finance, and other cross-functional teams to align on priorities, resolve barriers, and improve AR outcomes.
• Lead period-end AR reviews and communicate concise portfolio insights related to cash performance, aging exposure, deduction drivers, dispute trends, and potential collectability risks.
• Communicate findings, risks, trade-offs, and recommended actions clearly to internal partners, customers, and leadership.
• Build trust with internal and external partners through strong follow-through, sound judgment, responsiveness, and disciplined ownership of portfolio outcomes.
• Ensure disciplined documentation of key issues, follow-ups, escalations, and resolution status to support continuity, accountability, and leadership visibility.
• Use curiosity, critical thinking, and data-driven insight to identify root causes, challenge assumptions, and influence timely resolution of customer and partner issues.

• Identify systemic AR, deduction, and dispute trends that impact cash flow, margin protection, customer experience, or operational efficiency.
• Partner with stakeholders to reduce recurring deductions, improve recovery timelines, strengthen upstream controls, and prevent repeat issues.
• Champion adoption of reporting, automation, workflow discipline, and standard work to improve team efficiency and strengthen portfolio visibility.
• Promote a growth mindset by encouraging learning, thoughtful questioning, and practical ideas that improve AR execution and enterprise value creation.

• Degree or equivalent experience. Typically requires 6+ years of professional experience and 0-2 years of supervisory experience.

• People leadership and coaching: Ability to lead, coach, develop, and engage team members while promoting accountability, ownership, and continuous improvement.
• AR, credit, collections, and financial acumen: Strong understanding of portfolio risk, aging management, deduction recovery, cash conversion, and margin protection.
• Stakeholder influence and communication: Ability to build trust,…