Personal Banker

Position Overview

As a Personal Banker within PNC’s Retail Branch Banking organization, you will be based in Irving, TX at the Irving branch. Bilingual in Spanish preferred. You will acquire and deepen the branch customer base through proactive sales and service activities, manage the customer experience, collaborate with ecosystem partners, and drive new revenue and customer loyalty.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborate with ecosystem partners and community Centers of Influence to grow customer's share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manage risk by adhering to all policies and procedures and exercising sound judgment within established limits.
• Participate in branch daily operations, ensuring efficient and accurate completion.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Required and preferred qualifications include:

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Roles at this level typically require at least an Associate’s degree or equivalent and related experience or product knowledge. Typically 3+ years of experience. A comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered in lieu of a degree.

No specific degree required.

No required certification.

PNC offers a comprehensive benefits package including medical, prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy and doula reimbursement, educational assistance, wellness program, paid time off (including maternity/parental leave, holidays, occasional absence days, vacation days), and more. For full details, visit the PNC benefits portal.

If an accommodation is required to participate in the application process, please contact  or call  and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, and other protected categories. This position is subject to FDIA Section 19 and SAFE Act, and FINRA requirements which prohibit hiring individuals with certain criminal history.