Collection Supervisor- Main Branch

POSITION PURPOSE

Responsible for organizing, planning, directing, and controlling all operations of the Member Solutions Department. Oversees all collections functions including the control of credit accounts that are late, potentially delinquent, delinquent, or charged‑off. Assists in the resolution of difficult and complex account situations. Performs periodic evaluation of collections policies and procedures and modifies as needed. Ensures established policies, procedures, and legal requirements are followed.

Coordinates activities, ensuring all subordinate areas of responsibility support Credit Union objectives. Trains, directs, and appraises personnel. Ensures services are delivered professionally and efficiently.

Responsible for organizing, planning, directing, and controlling all operations of the Member Solutions Department. Oversees all collections functions including the control of credit accounts that are late, potentially delinquent, delinquent, or charged‑off. Assists in the resolution of difficult and complex account situations. Performs periodic evaluation of collections policies and procedures and modifies as needed. Ensures established policies, procedures, and legal requirements are followed.

Coordinates activities, ensuring all subordinate areas of responsibility support Credit Union objectives. Trains, directs, and appraises personnel. Ensures services are delivered professionally and efficiently.

• 35% Reviews, schedules, trains, and monitors the work and calls of direct reports: assists in performance reviews and quality control; allocates resources to meet operational needs within the department; reviews and approves, denies or modifies department recommendations from subordinates.
• 30% Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.
• 10% Analyzes financial situation of delinquent borrowers; takes action to repossess collateral when arrangements to bring the loan current are unsuccessful.
• 10% Manages the remarketing of repossessed collateral and determines appropriate expenditures to maximize recovery.
• 10% Informs management of trends in loan underwriting contributing to delinquent/charged‑off loans.
• 5% Performs other job related duties as assigned.

• Collections functions are effectively and efficiently performed in accordance with established Credit Union policies and procedures, and with related legal requirements.
• Delinquent and problem accounts are closely monitored and reviewed.
• Delinquent accounts are promptly addressed and resolved. Appropriate and timely legal actions are initiated. Delinquency/collection ratios meet management standards.
• Professional business relations exist with related agencies, organizations, institutions, and problem members. Members are appropriately assisted in resolving their problems. The Credit Union is professionally represented in all business and legal matters.
• Required collections documentation, reports, and records are complete, accurate, and timely. Management is appropriately informed.
• Collections personnel are well trained and effective, and their activities well coordinated. Assistance and support are provided as needed.
• Good coordination and working relations exist with related department personnel. Assistance is provided as needed.

A two-year college degree or completion of a specialized certification or licensing or job specific skills.

Thorough knowledge of collections, servicing, bankruptcy procedures, and legal requirements;
Understanding of Credit Union default enforcement clauses.

Three years to five years of similar or related experience.

• Excellent communication and public relations skills.
• Ability to work in stressful, high pressure situations.
• Solid analytical and negotiating skills.
• Strong leadership and supervisory abilities.
• Able to operate computer applications, financial calculator, and other basic business equipment.

Talking: One must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Repetitive Motions: Movements frequently and regularly require using the wrists, hands, and/or fingers.

Finger Dexterity: Primarily using just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities: Average, ordinary visual acuity is necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 25 lbs. of force occasionally.

• Sign-On Bonus paid in two payments $500 at 6 months and $500 at 12 months.