Appeals and Grievance Specialist II

Position: Appeals and Grievance Specialist II \ 29
Appeals and Grievance Specialist II  29

Shift: 8 AM - 5 PM Monday-Friday
Irving, TX 75039 - ONSITE
Duration: 12+ Weeks

Notes:
Submit with proof of education;
High school diploma
3 years customer service experience with Managed Care Plans.
2years appeal and grievance experience with Managed Care Plans.

Summary:

This position requires the ability to work independently researching and reviewing inquiries from members and providers. Also requires knowledge of benefit interpretation, claims reviews, CPT and ICD coding. Responsible for reviewing, classifying, researching and resolving member complaints (grievances and/or appeals) and communicating resolution to members or their authorized representatives in accordance with the standards and requirements established by the Centers for Medicare and Medicaid Services and TRICARE.

Coordinates with pertinent departments to effectuate resolution resulting from grievance and appeals resolution decisions made at the plan level or by independent review entities. Adheres to Client Plan policies and procedures which are based on regulated state and federal policies pertaining to the processing of grievances and appeals. Analyzes grievance and appeals data and develops tracking and trending reports at prescribed frequencies for the explicit purpose of identifying and communicating trended root causes of member and provider dissatisfaction.

Recommends process improvements to pertinent departments within the organization in order to achieve member and provider satisfaction and/or operational effectiveness and efficiencies which contribute to maximum Medicare STAR ratings.

Responsibilities:

Research and provide resolution to issues such as claim denials, member and provider complaints, and reconsideration and redetermination requests.
Integrate and analyze information from several

#
#ZRHC

Why Talent Burst?
At Talent Burst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

Talent Burst is an equal opportunity employer committed to an inclusive and diverse workforce.