Front Desk Patient coordinator

About the Role:

Texas Vital Orthopedic & Spine Corp in Irving, Texas is looking for a friendly and organized Front Desk Patient Coordinator to be the welcoming face of our practice. In this role, you’ll play a vital part in delivering an exceptional patient experience from the moment they walk through our doors. If you thrive in a fast‑paced medical environment and love helping people, we want to hear from you!

• Greet and check in patients in a warm, professional manner at the front desk
• Schedule, confirm, and manage patient appointments using practice management software
• Verify insurance eligibility and collect co‑pays and patient payments
• Maintain and update accurate patient demographic and medical records
• Answer and direct incoming phone calls, responding to patient inquiries promptly
• Coordinate referrals and communicate with insurance carriers as needed
• Ensure the front desk and waiting area remain organized and welcoming

• 1+ years of front desk or patient coordinator experience in a medical or orthopedic setting preferred
• Bilingual English and Spanish for Irving is a plus.
• Proficiency with EMR/EHR systems and general computer skills
• Strong communication and interpersonal skills with a patient‑first attitude
• Ability to multitask and stay organized in a high‑volume clinical environment
• Knowledge of HIPAA regulations and patient confidentiality standards
• High school diploma or equivalent required; medical administrative certification a plus

Vital Orthopedic & Spine Institute is a leading orthopedic and spine specialty practice serving the Fort Lauderdale community with cutting‑edge care and a patient‑centered approach. Our patients trust us for our expertise, compassionate staff, and commitment to restoring their quality of life. We foster a supportive and collaborative team culture where every employee is valued and empowered to make a difference.