Rooms Leader in Development

Overview

The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop recent graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training period. Learning Commitments are projects that will allow LIDs to learn about general hotel operations and the details and functions of their division.

Each commitment will provide resources and evaluation criteria.

• Will learn and perform all aspects of Front Office and Housekeeping operations
• Oversees the performance of staff and takes corrective actions when necessary
• Scheduling of staff
• Maintains accurate payroll records to ensure staff are paid correctly
• Cleaning and inspecting guest rooms
• Responds to guest requests and complaints as required
• Monitor product inventory and order additional products as necessary
• Interviewing and selection of staff
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Ensures that all housekeeping and Front Office operations are performed according to Omni Hotels standards
• Will be responsible for meeting with the Division head weekly, the Director of Human Resources each month, and the corporate mentor bi-monthly
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers, and the subordinates on relevant Information in a timely manner.
• Functions in the place of the Front Office Manager in his/her absence
• Communicates critical information from pre- and post- convention meetings to the Front Office staff.
• Participates in department meetings and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.