Front Desk Agent- TCLC

# Front Desk Agent- TCLCTexican Court - Irving, TX 75039## Description
*
* Essential Functions:

*** To be thoroughly acquainted with all check-in procedures and policies.
* To be thoroughly acquainted with all check-out procedures and policies.
* Be familiar with guest scenarios.
* Be familiar with all technical equipment as related to the Front Desk.
* To be familiar with all hotel facilities.
* To be familiar with general organization set-up.
* To be familiar with the inter-relationship between the different departments.
** Hotel Specific

Essential Functions:

*** Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful, high-pressure situations.
* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
* Must have the ability to assimilate complex information, data etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
* Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data, and basic arithmetic functions.
* Approach all encounters with guests and employees in a friendly, service oriented manner.
* Maintain regular attendance in compliance with Texican Court standards, as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
* Comply at all times with Texican Court Standards and regulations to encourage safe and efficient hotel operations.
* Check guests into or out of hotel.
* Confirm credit and payment method at check in.
* Confirm full payment at check out.
* Log all requests, confirm completion and follow up.
* Direct guests to daily functions within hotel.
* Complete bucket check.
* Review PMS inventory and House Count for availability and rates.
* Book reservations for day of arrival or future stays.
* Balance and prepare individual paper work for closing of shift.
* Balance bank daily.
* To be thoroughly acquainted with all hotel promotional programs.
* Run copies and charge guests as needed.
* Send faxes and charge guests as needed.
* Run daily arrival report and mark registration cards for special requests.
* Distribute packages and mail to guest services for delivery or inform guest of receipt.
* Stock and clean work space for next shift
* Distribute billing reports to Hotel outlets.
* Block bus tours and notify housekeeping.
* Run PBX board as necessary.
* Load PMS, PBX, PC, Folio as necessary.
* Other duties as required.
** Tools and Equipment:
*** Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine.
** Working Environment:
*** Interior and on occasion exterior of hotel with exposure to weather conditions.
*
* Physical Requirements:

*** Standing/Walking:
Constantly:
At front desk on tile or carpet.
* Crouching (bend at knees):
Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
* Stooping (bend at waist):
Constantly. Getting keys, supplies, and doing paperwork on the front desk.
* Twisting (knees/waist/neck):
Constantly. When working with several people at once; watching for guests; retrieving material.
* Reaching (overhead/extension):
Constantly. Passing materials to guests over the front desk counter.
* Handling/Grasping:
Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.
* Pushing/Pulling:
Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
* Lifting/Carrying:
Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.## Qualifications
*
* Qualifications:

*** Hotel Operations or Customer Service experience preferred
* Communicates effectively with others
* Works productively with a team
* Effective multitasking skills
* Composure and patience under pressure
* Skilled in working with multiple computer programs