Workday Product Lead -HCM

About this role

Gartner’s core asset is its people. Our people develop insights, share advice, and create experiences that help our clients be more successful. The HR Systems team derives actionable insights from workforce data to recommend and implement better ways of attracting, developing, and retaining Gartner associates to drive growth, higher sales, more productivity, and better client experiences. We drive impact on Gartner’s Mission Critical Priorities by leveraging state of the art technology, analytics, and processes.

The HR Systems Product Lead provides operational leadership and excellence in execution. This role sits within the HR Systems organization and requires an individual with a strong customer orientation, understanding of Human Resources business processes and expert technical knowledge of HR Technology platforms specifically Workday HCM, with emphasis in the areas of Compensation, Time and Absence, and Benefits modules. This role acts as the Product owner for these technologies.

A successful candidate must provide line of sight into HR Systems teamwork, estimate the delivery of issue fixes and product enhancements and support the team to meet these deadlines while providing strong communication to the business.

• Evolve the Compensation & Benefits, and Time & Absence technology portfolio and roadmap in partnership with HRIS leadership, our HR business owners, and other stakeholders across the business
• Maintain relationships with key business partners to ensure visibility and partnerships for issue resolution and enhancements
• Drive and maintain the Workday Compensation, Benefits, and Absence capabilities within our HR Systems team
• Own and execute on system administration for Workday, including configuration, business processes, security & compliance, notifications, auditing and data quality management
• Drive and maintain capability-specific, vendor-led releases and system enhancements, including the configuration and development of new features, deploying enhancements, as well as creation and execution of test plans, user acceptance and regression testing
• Support operational excellence in our existing systems of record, continuously evolving processes, ensuring the priority resolution of issues and application of project management principles for longer term initiatives
• Manage bug/issue resolution processes: root cause analysis, impact analysis and driving solution design; in addition to implementing, testing and deploying solutions
• Support Reporting & Analytics team for the definition and testing of report & dashboard needs of the organization including requirements gathering, designing and testing
• Configure, test and process mass data loads via the Enterprise Interface Builder (EIB)
• Support Compliance enablement via HRIS systems and processes, including liaising with key contacts to understand changes in regulatory environment
• Execute quality assurance efforts to ensure the accuracy of data and information
• Participate in requirements gathering sessions with functional subject matter experts, IT and users
• Support broader HR Systems HCM team in handling end users inbound request and escalations including the development of knowledge management collateral to support training and education efforts

• Bachelor’s Degree in Computer Science, Information Systems or related field preferred
• Minimum 2 years of experience configuring and managing Workday HCM and other HR systems, including experience with business processes, data structure, domain and BP security, EIBs, reporting & calculated fields, data auditing
• Annual benefits and compensation cycle management is a plus (i.e., Open Enrollment and Annual Merit Compensation Review)
• Knowledge of HR business processes
• Strong Microsoft Excel skills
• Experience developing reports and calculated fields in Workday
• Strong service orientation with a high sense of ownership and accountability
• Proven ability to work independently and as part of a team
• Strong analytical, troubleshooting and problem-solving abilities
• Strong work ethic and motivated to achieve goals and exceed expectations
• Exceptional time management skills and an ability…