Senior Human Resources Manager, Client Services Center

Senior Human Resources Manager, Client Services Center

The Louis Vuitton Client Services Center in Irving, Texas is seeking a Senior Human Resources Manager to support people and culture initiatives.

As a Louis Vuitton Senior Human Resources Manager, you will be the primary and key strategic HR business partner to our Client Services organization. The role plays a critical part in driving a culture-led transformation, strengthening leadership capability, elevating performance expectations, and reinforcing an inclusive and collaborative employee experience.

Additionally, this position will support Human Resources activities as it relates to engagement, learning and development, performance management, compliance and safety, and the implementation and administration of Company and Human Resources programs and policies, upholding compliance with federal/state laws and regulations.

Strategic HR Partnership & Management

• Lead HR efforts to evolve culture, coaching leaders to foster accountability, resilience, and inclusive behaviors within a sales-driven luxury environment..
• Translate global people strategies into practical, scalable solutions, utilizing people analytics to inform decisions and champion luxury brand values.
• Support Client Services population with day-to-day inquiries, leveraging partners to address inquiries such as leave of absence and workplace accommodation requests, worker’s compensation claims, unemployment claims, benefits & compensation, payroll inquiries, and any other HR-related topics
• Analyze engagement data to identify trends, developing targeted action plans that enhance employee satisfaction, collaboration, and productivity across departments.

Talent Development

• Deliver annual campaigns, including performance, compensation, and organizational reviews to support strategic workforce planning.
• Identify critical developmental needs, implementing tailored training plans to foster talent growth and career advancement for all employees.
• Cultivate an inclusive culture through DEI and CSR initiatives, ensuring equitable access to development opportunities.
• Lead succession planning for pivotal roles, facilitating leadership development and collaborating on talent identification, acceleration, and comprehensive new hire onboarding.

Compliance and Employee Relations

• Maintain accurate HRIS records and reports, ensuring compliance with all federal, state, local employment laws, and Louis Vuitton policies.
• Partner with regional Employee Relations and Legal to conduct thorough investigations, providing decisive guidance on corrective actions and performance management.

The ideal candidate will possess 8+ years of relevant experience in a transferable industry.

This role demands elevated communication skills, along with strong presentation abilities. The successful candidate will demonstrate the ability and adaptability to work both tactically & strategically, maintaining self + team composure, and providing insight to foster trust and support development. Knowledge of best practices in talent acquisition, management, and development is essential, as knowledge of local employee and labor relations laws, regulations, and practices.

Experience in developing & delivering training is required, along with the ability to work with autonomy in a fast-paced environment with multiple priorities.

This position will be on-site in the Irving, Texas location.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry-leading training which will offer you an in-depth insight into the luxury and retail environment.

Founded in Paris in 1854, Louis Vuitton perpetuates the…