Workforce Manager

Job Summary

The Workforce Manager is responsible for developing and managing staffing schedules and workforce forecasts across multiple departments in a seasonal business. This role leverages NICE Workforce Management tools to analyze performance metrics, including Service Level (SLA), Average Handle Time (AHT), and Adherence, providing managers with actionable insights to optimize staffing and operational performance. The Workforce Manager also oversees attendance management, administers the employee call-out process, monitors schedule adherence, and partners with department leaders to ensure staffing levels align with business demand while maintaining service excellence.

• Develop and implement workforce planning strategies to meet the company’s current and future staffing needs.
• Analyze workforce data and trends to forecast staffing requirements.
• Partner with Leadership, Recruiting, and Finance to maintain headcount standards.
• Prepare and present workforce reports and recommendations to senior management.
• Create and manage employee schedules to ensure optimal coverage and productivity.
• Use workforce management software to track and analyze employee schedules, attendance, and performance.
• Identify opportunities for improving scheduling efficiency and reducing labor costs.
• Develop and implement strategies to improve employee productivity and engagement.
• Analyze data to spot discrepancies in efficiency by Department
• Maintain relationships with Leadership and Teams
• Attend NICE Meetings with TAM
• Work with department managers to address performance issues and implement corrective actions.
• Provide training and support to managers and employees on workforce management practices.
• Manage and optimize workforce management systems and tools.
• Stay updated on industry trends and best practices in workforce management technology.
• Evaluate and implement new tools and technologies to enhance workforce management capabilities.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of experience in workforce planning, scheduling, or related roles. Experience in a managerial role is preferred.
• Strong analytical and problem-solving abilities.
• Proficiency in workforce management software and tools.
• Has Experience with NICE CXOne
• Proficient Spreadsheet skills
• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills.
• Knowledge of labor laws and regulations.
• Ability to work effectively in a fast-paced environment.

• 2021
  -2023:
  Great Places To Work and Top Places to Work
• Awards & Recognition
• In Office and Hybrid Work Environment
• Monthly Company Events
• Quarterly Service Projects
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage and more
• 401K Plan
• Long- and Short-term Disability Coverage (Voluntary)
• Paid Time Off

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.