Sr. People Operations, AI & Process Automation

About TrendAI

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. TrendAI focuses on building a safer, more trustworthy AI‑powered future.

Senior People Operations Engineer – responsible for designing, implementing, and optimizing AI‑powered workflows and automation to support the employee lifecycle. This role focuses on identifying manual HR processes and turning them into efficient, scalable solutions while also providing hands‑on operational support.

• Automate relentlessly: identify manual, repetitive or error‑prone HR processes and redesign them for automation first, human‑in‑the‑loop second.
• Build and deploy AI‑powered workflows and agents for onboarding, offboarding, document processing, employee inquiries, and compliance activities.
• Use automation platforms and AI tools to connect Workday, ATS, and other People systems into a seamless operating environment.
• Design scalable workflows that eliminate unnecessary manual work while ensuring appropriate human review where judgment is required.
• Maintain documentation and governance for every automated process, including triggers, business rules, exception handling, and escalation paths.
• Audit People Operations workflows to identify opportunities to improve efficiency, eliminate redundancy, and reduce compliance risk.
• Build reporting and dashboards that provide leadership with real‑time visibility into key employee lifecycle metrics.
• Recommend and implement technology solutions that improve scalability, accuracy, and the employee experience.
• Lead the operational delivery of onboarding and offboarding, ensuring a seamless experience from hire to separation.
• Partner with HR Business Partners, Talent Acquisition, Payroll, Benefits, and IT to execute employee lifecycle transactions accurately and efficiently.
• Ensure employee records, documentation, and HR processes remain accurate, compliant, and audit‑ready.
• Continuously evaluate employee lifecycle processes to improve efficiency, consistency, and the employee experience.
• Assist with HR operational activities during periods of high volume or organizational change.
• Use firsthand operational experience to identify opportunities for automation, simplification, and continuous improvement.
• Serve as a trusted resource to the People Operations team by balancing strategic automation initiatives with hands‑on support.

• 5+ years of experience in HR Operations or a similar HR generalist function, ideally in a tech or high‑growth environment.
• Experience managing employee lifecycle operations, including onboarding, offboarding and HR transactions in a fast‑paced environment.
• Comfortable balancing strategic automation projects with hands‑on operational support when priorities shift.
• Continuous improvement mindset with the ability to move seamlessly between designing future‑state solutions and executing day‑to‑day operations.
• Hands‑on experience with Workday.
• Demonstrated experience building or implementing automation – no‑code tools, AI agents/assistants, or scripting.
• Track record of taking a manual HR process and rebuilding it to require less human touch, with real before/after results.
• Strong working knowledge of US employment law and HR compliance fundamentals.
• Excellent judgment on when human empathy and discretion matter.
• High attention to detail and comfort handling confidential employee data.
• A builder's mindset: you'd rather fix the process than work around it.
• Prompt engineering or basic API/integration fluency.

• Comprehensive medical, dental and vision insurance.
• Life insurance.
• Short & long term disability.
• Pre‑partum, maternity, parental and medical leave.
• Mental health wellness program.
• Adoption assistance.
• Wellness incentive.
• Pet insurance.
• 401(k) with company match.
• Paid Time Off and annual holidays.
• Tuition assistance.
• Employee Resource Groups.
• Competitive compensation with bonus opportunity tied to company performance.
• Ongoing learning and broad technological opportunities.

Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment‑based visa sponsorship, both currently and moving forward.