Human Resources Assistant

:
Case Management , HR system , Onboarding , Pre Hire , Servicenow

Location

• :
  Irving
• , Texas

Duration

: up to 12 months contract with possible extension

Pay rate
:$30 – $35/hr the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

This a hybrid work position requiring in-office work two days a week on Tuesdays and Wednesdays at our Irving, TX site.

Responsibilities:

• Engage Pre-hires and transfers to facilitate the onboarding / transfer process, provide status, and gather additional information as needed.
• Partner with Recruiting, Security, HR, Payroll, and other internal resources to successfully onboard candidates in a timely fashion in compliance with government regulation and company policy.
• Review applications for completeness, working with Recruiters to gather missing information in preparation for offer generation.
• Initiate and tracks status of pre-employment investigations (background check and drug screen).
• Troubleshoot and resolve issues associated with variety of actions throughout the process.
• Process new hire and transfer related transactions within our HR system (Workday) utilizing desktop procedures and other reference tools.
• Administer tasks within the applicant tracking and onboarding systems (Service Now), ensuring case documentation is accurate and complete.
• Answer a broad range of questions related to the Onboarding process from a variety of internal and external stakeholders through a variety of channels (telephone, email, text).
• Maintain accurate and complete documentation of actions utilizing organizational systems and Microsoft Office suite.
• Participate in continuous improvement of processes and systems to promote efficiency and customer experience

The ideal candidate will:

• Be highly motivated, self-directed and passionate about our people.
• Possess effective organization and planning skills.
• Be able to manage multiple priorities and function independently with minimal supervision.
• Have ability to use judgment to identify and troubleshoot issues.
• Demonstrate excellent customer service skills with ability to communicate effectively (both verbal and written).
• Be able to thrive within a results-oriented, fast-paced, deadline-driven environment
• The selected candidate must also be able to adhere to an assigned work schedule and work a variety of shifts to support business needs across multiple time zones.

Basic Qualifications:

• High school diploma and 4 years of related experience.
• Strong customer service, problem solving, and technology skills.
• Experience using web-based tools and websites to complete actions or troubleshoot issues.
• Proficiency with the Microsoft Office suite (Excel, Word, and PowerPoint).
• Strong verbal and written communication skills.
• Effective listening, reading and comprehension skills.

Preferred Qualifications:

• Knowledge and previous Human Resource experience, specifically as it relates to Onboarding, Staffing, Recruiting, and Pre-Employment Investigations (PEI).
• Previous experience interacting with a variety of stakeholders including Pre-hires, Talent Acquisition, Hiring Managers, and HR in a service center environment.
• Demonstrated excellence in organizational and time management skills.
• Confident phone presence and exceptional customer service skills.