Sr. People Operations, AI & Process Automation

TrendAI, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI, we're always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

We're hiring a new role in our People Operations team. This is a senior position responsible for designing, implementing, and optimizing the AI-powered workflows, automations, and technology that support our employee lifecycle.

This is a non-traditional individual contributor role. You'll be the person who looks at a manual process - onboarding, offboarding, benefits administration, compliance tracking, data reporting - and asks, "why is a human still doing this step by step?" You'll design the workflow and build or configure the automation (AI agents, integrations, HRIS logic). You'll partner closely with the team to eliminate manual work, improve efficiency, and build scalable HR processes that enhance the employee experience.

While automation is your primary focus, you'll also roll up your sleeves and support day-to-day People Operations as business needs evolve, ensuring the solutions you build are practical, effective, and grounded in the employee experience.

The position reports to Director of People Ops and will work closely with the AI-solutions teams.

What You'll Do

Automate Relentlessly

* Identify manual, repetitive, or error-prone HR processes and redesign them for automation first, human-in-the-loop second.

* Build and deploy AI-powered workflows and agents for tasks such as onboarding, offboarding, document processing, employee inquiries, and compliance activities.

* Use automation platforms and AI tools to connect Workday, ATS, and other People systems into a seamless operating environment.

* Design scalable workflows that eliminate unnecessary manual work while ensuring the appropriate level of human review where judgment required.

* Maintain documentation and governance for every automated process, including triggers, business rules, exception handling, and escalation paths.

Drive Process Improvement

* Audit People Operations workflows to identify opportunities to improve efficiency, eliminate redundancy, and reduce compliance risk.

* Build reporting and dashboards that provide leadership with real-time visibility into key employee lifecycle metrics, including onboarding completion, time-to-productivity, compliance status, and operational performance.

* Recommend and implement technology solutions that improve scalability, accuracy, and the employee experience.

Lead the Employee Lifecycle

* Own the operational delivery of onboarding and offboarding, ensuring employees have seamless experience from hire through separation.

* Partner with HR Business Partners, Talent Acquisition, Payroll, Benefits, and IT to execute employee lifecycle transactions accurately and efficiently.

* Ensure employee records, documentation, and HR processes remain accurate, compliant and audit ready.

* Continuously evaluate employee lifecycle processes to improve efficiency, consistency, and the employee experience.

Support People Operations

* Assist with HR operational activities during periods of high volume, organizational change, or critical business initiatives.

* Use firsthand operational experience to identify opportunities for automation, simplification, and continuous improvement.

* Serve as a trusted resource to the People Operations team by balancing strategic automation initiatives with hands-on operational support.

What We're Looking For

* 5+ years of experience in HR Operations, or a similar HR generalist function, ideally in a tech or high-growth environment

* Experience managing employee lifecycle operations, including onboarding, offboarding and HR transactions in a fast-paced environment.

* Comfortable balancing strategic automation projects with hands-on operational support when priorities…