People Operations Partner

Career Area:

Human Resources

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

The People Operations partner provides consistent, scalable HR common services support across multiple groups within a larger technology-focused organization. Serves as a People Operations Partner responsible for delivering reliable HR guidance, coordinating core people processes, supporting employee and manager inquiries, enabling operational consistency, and helping translate HR programs into practical business support across multiple client groups.

• Delivers common HR services across multiple supported groups, ensuring consistent interpretation and execution of HR policies, processes, programs, and practices.
• Serves as the initial HR contact for employees and managers seeking guidance on routine HR questions, policy interpretation, process navigation, and available resources.
• Coordinates employee relations intake for routine concerns, workplace questions, low-level conflict, and manager support needs, while escalating complaints, investigations, ethics hotline matters, and other sensitive issues to the appropriate employee relations, legal, compliance, or HR business partner resources.
• Supports managers with standard performance management matters, including documentation quality, discipline level considerations, preparation for crucial conversations, and ongoing coaching cadence in partnership with HR business partners and employee relations resources as needed.
• Supports accommodation, leave, PTO, temporary remote, benefits, wellness, EEO, and I-9 compliance questions by coordinating information, documenting actions, and engaging the appropriate specialist resources for compliance-sensitive decisions.
• Coordinates exits, terminations, organizational changes, onboarding, staffing support, contractor-related issues, employee space planning, employee data updates, and other common HR transactions in accordance with established policies and escalation protocols.
• Supports employee mobility activities by coordinating required paperwork, relocation approvals, accompanying spouse cases, immigration or PERM-related discussions, regional alignment, and Global Mobility handoffs across applicable regions.
• Partners with HR business partners and centers of excellence to deploy enterprise HR programs, policy updates, templates, Employee Resource Group support, events, community service activities, offsites, and team-building support in a way that is clear, consistent, and practical for technology teams and leaders.
• Uses HR systems, dashboards, reporting tools, and basic data audits to ensure employee changes are accurately reflected, monitor service activity, identify trends, and support data-informed recommendations for the supported groups.
• Improves the employee and manager experience by documenting repeatable processes, completing time-sensitive HR templates and requests, identifying service gaps, simplifying HR Generalist work, and supporting adoption of self-service tools and digital HR solutions.
• Maintains confidentiality, compliance, and appropriate judgment while handling employee information, HR transactions, employee relations intake, policy questions, mobility matters, and organizational data.

• Degree or equivalent experience desired
• HR Service Delivery:
  Knowledge of common services models, HR operations, service management practices, and customer-focused support methods; ability to provide consistent, efficient, and high-quality HR support across multiple groups.
• Knowledge of Organization:
  Knowledge of the organization's vision, structure, culture, operating principles, values, and ways of working; ability to align HR support with business goals,…