Senior Manager, HR Service Delivery & Transformation Enablement

Career Area:
Strategy

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

The Senior Manager, HR Service Delivery Change & Transformation Enablement prepares HR teams, employees, managers, and business stakeholders for strategic initiatives and transformational changes sponsored by the HR Service Delivery organization. This role serves as the primary change management and stakeholder engagement leader across the HR Service Delivery portfolio, supporting initiatives within HR Service Delivery Hubs, Global Payroll, HR Policy & Compliance, and Workday Product Support.

The position partners with HR Service Delivery leaders to ensure strategic initiatives are successfully adopted through effective organizational change management, stakeholder engagement, readiness planning, and adoption strategies. The role helps ensure solutions are developed with input from key stakeholders, organizational impacts are identified and addressed, and business, HR, and employee communities are prepared to successfully transition to new ways of working.

This role serves as a critical bridge between HR Service Delivery functions and the HR and business organizations they support, helping drive alignment, readiness, adoption, and sustained business outcomes across the HR Service Delivery portfolio.

• Across HR Service Delivery Hubs, Global Payroll, HR Policy & Compliance, and Workday Product Support, contribute to initiative planning to ensure stakeholders, readiness, and adoption considerations are incorporated early in the process.
• Identify and map stakeholder groups impacted by HR Service Delivery initiatives, including HR leaders, HR Business Partners, people managers, employees, and business unit leadership teams.
• Partner with business, HR, and HR Service Delivery leaders to identify stakeholder needs, gather feedback, and support the co-creation of solutions that balance business requirements, employee experience, compliance, and operational effectiveness.
• Ensure business-facing HR teams understand the scope, rationale, impact, and expected outcomes of HR Service Delivery initiatives.
• Identify cross-functional dependencies, stakeholder impacts, and adoption risks across the HR Service Delivery portfolio and lead portfolio-level stakeholder governance across HR Service Delivery initiatives, ensuring stakeholders receive the right information at the right time while minimizing duplication, competing requests, and communication fatigue.
• Prepare HR teams, managers, and employees for change by assessing impacts, identifying adoption risks, and developing plans that build understanding, readiness, and commitment.
• Establish and monitor readiness and adoption metrics to measure organizational preparedness and business outcomes.
• Support stabilization activities following implementation to reinforce desired behaviors and sustain adoption.
• Facilitate lessons learned and continuous improvement activities to strengthen future change initiatives.
• Develop and maintain standards, frameworks, and best practices for HR Service Delivery change management and stakeholder engagement.

• Bachelor’s degree in human resources, Business, Organizational Development, Communications, Change Management, or a related field or equivalent experience.
• Strong hands-on experience leading organizational change, transformation initiatives, stakeholder engagement, or strategic business initiatives.
• Experience working in complex, matrixed organizations.
• Demonstrated success influencing leaders and stakeholders without direct authority.
• Strong facilitation, consulting, and relationship management skills.

• Exp…