Human Resources Specialist – Field

Support Center
- Irving Under the direction of the Division HR Director, the HR Specialist
- Field will be responsible for providing a wide range of human resources support. This role will work closely with the HR Director and HR Business Partner to support the Division with general HR administration, company processes, and will also support processes to ensure compliance to applicable regulations.

• Support company processes including performance appraisal, peak season hiring/ramp down, learning/development, etc.
• Serve as subject matter expert of Workday, internal policies, and standard operating procedures.
• Process Workday transactions: conduct audits, troubleshoot, resolve and correct issues.
• Facilitate exit interviews and analyze data to identify and track trends that may impact retention.
• Present recommendations to HRD/BP.
• Respond and resolve first level Team Member relation issues (partners with HR Business Partner
  - Field for guidance on these and all other TM relations issues) with a sense of urgency.
• Support SMs/DMs with unemployment claims.
• Create ad hoc reports, audits and associated actions as requested; assist with Org Charts as needed.
• Support and guide store leadership in implementing HR processes, procedures, programs to promote engagement, culture, and retention.
• Support I&D initiatives and programs.
• Assist HR team with miscellaneous projects and programs as needed to support business strategies.
• Serve as back‑up to HR Business Partner
  - Field.

• Work with store and district partners to resolve compliance questions/concerns; adhere to all statutory, regulatory, internal and workplace compliance.
• Ensure store compliance with I9 process, escalations, and resolutions.
• Keep abreast of regulatory changes and developments impacting the organization.
• Execute Field HR exceptions reporting, including but not limited to:
  Workday Data Accuracy Exceptions, Staffing Levels, Peak Season Ramp Down Review, track, and assess reports to ensure stores are meeting compliance for mandatory training.
• Other duties as assigned.

High School diploma.

• Proficient skills with Microsoft Office (Word, Excel, PowerPoint, Outlook).

• 2 years Administrative or relevant work experience.
• Other:
  Proven ability to work independently on a variety of responsibilities; maintains very high degree of discretion and confidentiality; proven ability to plan, organize, multi‑task, set priorities effectively and efficiently to proactively respond to changing demands, from multiple sources; excellent written and verbal communication skills including facilitation skills; takes initiative, works to be a problem‑solver, and seeks opportunities for process improvement;
  
  learn new things quickly, is resourceful and seeks out answers to questions; excellent organization and analytical skills; practices agility, and is a detail‑oriented, self‑starter; exercises good judgment and decision‑making skills; provides prompt responses to employee questions and resolve escalated issues; knowledge of employment law and regulations; this position may require up to 10% travel.

• Bachelor’s degree in Human Resources or related field of expertise preferred.

• Bachelor’s degree in Human Resources or related field of expertise preferred.

• 2 years Administrative or relevant work experience.
• Advanced skills with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• SHRM and/or PHR certification.
• Familiarity with Workday.

• Experience working for a retailer or other multi‑unit, national business.