Executive Assistant Public Finance

High Profile has partnered with our client to hire a detail-oriented, customer-focused Contract Employee Services Specialist to join their team during their upcoming Open Enrollment period. Must be available to start on October 26th.

• Inbound Employee Support:
  Manage high-volume inquiries via phone and email ticketing queues, providing prompt, accurate, and empathetic assistance regarding annual benefits and Open Enrollment.
• Benefits Guidance & Enrollment Facilitation:
  Help employees navigate plan options, understand eligibility criteria, and complete their enrollment selections in the HR portal/benefits platform.
• Record Maintenance:
  Assist with the creation, auditing, and maintenance of digital personnel records and documentation to ensure compliance and confidentiality.
• Issue Escalation & Tracking:
  Identify and elevate complex coverage or system issues to the senior benefits/HR operations team while keeping employees informed of resolution status.
• Administrative HR Tasks:
  Provide general administrative support to the Employee Services and People Operations teams as needed during peak enrollment windows.

• Required:
  
  Prior professional experience in HR customer service, benefits administration, or employee shared services. Proven ability to thrive and maintain accuracy in a high-volume, fast-paced customer service environment. Strong verbal and written communication skills with a customer-first mindset. Proficiency with HRIS/benefits administration systems and ticketing software (e.g., Workday, Service Now, Zendesk, ADP, or similar). High level of discretion and integrity when handling confidential and sensitive personnel information.
• Preferred:
  Bilingual skills (e.g., English/Spanish) strongly preferred to support diverse workforce communications. Previous experience supporting a formal corporate Open Enrollment cycle.