IT Technical Trainer

Responsibilities

Align learning preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback). Build awareness of the latest features, technologies, and processes and incorporate those into current learning experiences to ensure quality learning environment and delivery. Deliver single to multi‑day training or other learning experiences in‑person or virtually with minimal supervision leveraging a variety of delivery methods, including presentations, discussions, labs, and simulations, to deliver training.

Use digitally enhanced instructor‑led resources to effectively deliver technology‑based learning experiences that prepare our IT technicians for local qualifications. Apply classroom management techniques such as flexible learning, behavioral reinforcement, and time management to reinforce learning while engaging with learners to ensure content and concepts are understood and aligned with operational goals. Create a friendly, supportive environment and encourage learners to ask questions;

monitor the progress of learners to appropriately reinforce important learning; participate in hands‑on lab activities to further build upon learning; and provide course content feedback to broader Learning Team using appropriate internal team channels as necessary to ensure consistency and relevance across our curriculum portfolio. Embody our culture and values.

Bachelor’s Degree and 2 years training, education, information technology (IT), cloud systems, datacenter environments, server environments, or computer technologies experience (or equivalent experience). Minimum 3 years’ experience in Datacenter & IT Operations across various functions and College or university degree, US Armed Services Honorable Discharge, or additional 2 years’ experience. Exceptional written and interpersonal skills: communicate effectively and concisely with stakeholders and organizational leaders about our programs and objectives.

CompTIA CTT or equivalent technical training certification, or ability to complete within 6 months of hire. Current Industry framework certification (ITIL, Prince, Lean Six Sigma) or Technical Certification (CCNA, MCSE, NET).

Microsoft