System Administrator & User Support Specialist

Overview

Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education –
Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact. The role is based in Texas and is onsite; it seeks a proactive and technically skilled System Administrator & User Support Specialist who will manage internal IT infrastructure and provide daily frontline support to users. This hybrid role balances hands-on system administration with troubleshooting and resolving a variety of user issues, ensuring reliable, secure, and efficient access to IT resources across the organization.

• System Administration:
  Manage and maintain Windows and Linux servers, including patching, backups, and performance tuning.
• System Administration:
  Administer Active Directory, Group Policy, DNS, DHCP, and file/print services.
• System Administration:
  Monitor and maintain network infrastructure, including firewalls, switches, VPNs, and Wi-Fi.
• System Administration:
  Oversee cloud services such as Microsoft 365, Azure AD, Intune, and Exchange Online.
• System Administration:
  Implement and maintain endpoint security solutions, including antivirus, encryption, and MFA.
• System Administration:
  Monitor system health and respond promptly to alerts using tools like PRTG, Nagios, or Azure Monitor.
• System Administration:
  Manage software licensing, asset inventory, and hardware lifecycle.
• User Support:
  Deliver remote IT support to all Medisca locations, ensuring compliance with established helpdesk SLAs.
• User Support:
  Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripheral equipment.
• User Support:
  Maintain and support local IT infrastructure, including troubleshooting hardware and software issues and supporting warehouse technologies (e.g., scanners, printers, and network devices).
• User Support:
  Manage and resolve daily user support tickets efficiently, ensuring timely resolution or appropriate escalation.
• User Support:
  Perform user onboarding and offboarding, including account creation, device provisioning, and access management.
• User Support:
  Create, maintain, and update IT documentation and knowledge base articles for common issues and procedures.
• User Support:
  Train end users on IT policies, security best practices, and the adoption of new tools and technologies.

• Enforce IT security policies (password standards, MFA, conditional access).
• Support compliance initiatives (ISO, SOC, GDPR) through documentation and controls.
• Assist in incident response and vulnerability remediation efforts.

• Track support metrics such as ticket volume, resolution time, and user satisfaction.
• Recommend and implement improvements to IT processes and user experience.
• Collaborate with vendors and managed service providers for escalated support and procurement needs.

• College or University degree in a related field required.
• Three (3) to five (5) years in system administration or IT support role.
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365.
• Experience with endpoint management tools (Intune, SCCM, or similar).
• Familiarity with networking fundamentals including TCP/IP, VLANs, and firewalls.
• Proficiency in Power Shell scripting and basic automation.
• Excellent troubleshooting and communication skills.
• Ability to manage daily user tickets effectively and prioritize workload independently.
• Exposure to Azure AD, Exchange Online, and cloud identity management.
• Familiarity with ITIL practices and ticketing systems such as JIRA, Service Now, or Fresh service.
• Experience with virtualization technologies (Hyper-V, VMware) and backup solutions (Veeam, Acronis).
• Customer-focused with a passion for solving IT challenges.
• Detail-oriented, organized, and strong with documentation.
• Eager to learn and adapt to evolving technology landscapes.
• Collaborative team player effective across multiple…