Helpdesk Support Technician - Part Time

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WebTPA, a Guide Well Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

The Desktop Support Technician is responsible for providing support, deployment, and repair of desktop workstation equipment, peripherals, and software.

The Desktop Support Technician will provide first-level support to internal users, ensuring minimal downtime and efficient resolution of technical issues.

• Work in-office at 6535 SH 161 Irving, Texas 75039
• Part-time position
• Work hours:
  
  Saturday 9 a.m. – 4 p.m. CST and Monday–Friday 9 a.m. – 12 p.m. CST

• Troubleshoot software and hardware issues.
• Escalate issues to the appropriate application support or level 2 desktop support team.
• Configuration and deployment of desktop hardware, software and peripherals.
• Follow established policies, procedures, and processes.
• Maintain and update asset data.

• 2 years’ experience providing first level troubleshooting and support of:
  • Windows Operating Systems
  • Desktops and laptops workstations
  • Peripherals such as printers, document scanners, and docking stations
  • Business productivity software such as Microsoft Office and Office
    365
  • Basic networking/telecom such as internet, VPN, and phones
  • Creation and deletion of user credentials using Active Directory
• Ability to effectively communicate with internal users who possess varying levels of technical skills.
• Able to prioritize multiple incidents and requests and process in a timely manner.
• Experience using ticketing systems.
• Some college courses in related field a plus.

Sedentary work:
Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.