Customer Experience Specialist

Onsite | Irving, TX | $50,000 | Mobile & Wearable Technology Industry

Corner Stone Technology Talent Services (TTS) is actively seeking a Customer Experience (CX) Specialist to support customer operations for a growing mobile technology brand based in Irving, TX
. This is a unique opportunity for a tech-savvy support professional with strong communication skills to work at the intersection of smartphones, wearable tech, and AI-enhanced service platforms.

In this role, you’ll provide front-line support across multiple channels, assist with troubleshooting connected devices, and collaborate with teams involved in customer success, marketing, and platform development. You’ll also contribute to building smarter support through data analysis and automation logic.

• Respond to customer inquiries via chat, email, and phone regarding smartphones and wearable devices.
• Assist users with cellular plan setups, connectivity issues, and hardware-related troubleshooting.
• Serve as an escalation point for returns (RMA) and advanced support cases.
• Accurately document all interactions and updates in Salesforce.

• Support the setup and refinement of AI-powered chat and voice tools, contributing to logic flows and user experience enhancements.
• Monitor chatbot/chat support performance and flag patterns or issues for improvement.
• Assist in updating FAQs, internal knowledge bases, and customer education tools.

• Coordinate with marketing and product teams during promotions and device launches.
• Work with global support partners to maintain service consistency and brand standards.

• 1–2 years of experience in customer support, technical support, or consumer electronics helpdesk roles.
• Experience troubleshooting mobile devices, wearables, or connected products.
• Strong written and verbal communication skills.
• Proficiency with CRM systems (Salesforce preferred) and Google Workspace tools.
• Interest or experience in AI-enhanced support tools (chatbots, voice assistants) is a plus.
• Analytical mindset and willingness to learn support data tools.
• Bilingual in English and Spanish preferred; knowledge of Chinese is a plus.
• Bachelor's degree preferred but not required.

We specialize in placing talent within high-impact roles at the intersection of technology, innovation, and user experience
. With a focus on mobile, wearable, and connected platforms, we match professionals with growing companies that value creativity, adaptability, and customer-first thinking.