Engineering Excellence Application Support Specialist, Vice President

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first‑class customer experience.

We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well‑rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride.

If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Application Support Specialist is a strategic professional who stays abreast of developments within their own field and contributes to directional strategy by considering their application in their job and the business. They are a recognized technical authority for an area within the business, bring basic commercial awareness, and use developed communication and diplomacy skills to guide, influence and convince colleagues in other areas and occasional external customers.

Their work has significant impact through complex deliverables and they provide advice and counsel related to the technology or operations of the business. Their work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub‑function/job family.

• Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implement solutions.
• Provide expertise in the area and an advanced level of understanding of the principles of application support.
• Formulate and define systems scope and objectives for complex, high‑impact application enhancements and problem resolution through in‑depth analysis and evaluation of complex business processes, systems and industry standards; document requirements.
• Partner with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document system impacts and support requirements.
• Consider the implications of the application of technology to the current environment.
• Identify risks, vulnerabilities and security issues; communicate impact; propose risk mitigation options.
• Act as an advisor or coach to new or lower level analysts; allocate work.
• Provide in‑depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impact the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuade and influence others through strong and comprehensive communication and diplomacy skills.
• Perform other duties and functions as assigned.
• Appropriately assess risk when business decisions are made,…