SAP Service Management Functional Consultant; CS​/PM​/SD

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion  an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.

Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

The SAP Service Management Functional Consultant (CS/PM/SD) supports and enhances Flowserve’s custom Service To Repair processes in SAP. The role partners with North American QRCs/service centers, sales, supply chain, quality, and finance teams to gather requirements, document process flows, assist with configuration and testing, and drive user adoption. This position helps deliver an improved customer experience across aftermarket service and repair.

Onsite in Irving or Houston TX when not travelling. (up to 50%)

• Perform configuration in SAP modules supporting Service‑to‑Repair, including CS/PM/SD or CS/PM/OTC.
• Document end‑to‑end Service‑to‑Repair workflows, including intake/RMA, receiving, disassembly, inspection, quoting, customer approval, planning, repair execution, shipment, invoicing, and warranty/claims.
• Elicit and translate business requirements into user stories, process maps, and functional specifications.
• Identify gaps and improvement opportunities in the Global Template and propose aligned solution options.
• Prepare SOPs, quick reference guides, and training materials; deliver end‑user training.
• Create test scripts and execute unit, SIT, and UAT testing; log defects and retest fixes.
• Support go‑lives, stabilization, and hypercare; meet ticket resolution SLAs and track recurring issues.
• Maintain process documentation and ensure auditability and compliance using Solution Manager.
• Partner on master data governance for materials, vendor master, and customer master.
• Coordinate with developers on interfaces (IDocs/APIs), logistics, document management, and reporting.

• 10+ years of SAP experience in service/repair (S/4
  
  HANA preferred; ECC acceptable) with demonstrated configuration proficiency.
• Hands‑on support in CS/SD or PM/EAM with working knowledge of MM, PP, QM, and FI/CO, and willingness to learn additional modules.
• Experience documenting requirements, writing functional specifications, and executing structured testing.
• Strong analytical skills with comfort in data validation, basic reporting, and KPI tracking.
• Effective communication skills, stakeholder collaboration, and user training capabilities.
• Ability to travel up to 50% to NAM service centers and QRCs for workshops, testing, go‑lives, and training.
• When not traveling, ability to work onsite 4 days per week in either Irving, TX or Houston, TX.

• Experience in rotating equipment, valves, seals, or industrial aftermarket services.
• Support of pricing conditions for repair quotes and ensuring accurate cost capture and settlement flows.
• Familiarity with Fiori apps for service, EWM/WM logistics, and COPA reporting.
• Exposure to Agile practices, including backlog management and sprint ceremonies.
• Participation in multisite or global SAP projects or template deployments.

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many ot

Flowserve is a world‑leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services.

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