Observability Event Management Engineer

Overview

An engineering position in Inventory Data & Enterprise Application Services (IDEAS) Observability group that will play a key role in architecting, planning and developing Observability solutions. Focus is on the Event Management space processing events from upstream Observability tooling and processing them through AI/ML functions, ticketing, notifications, and other automations.

• Drive engineering and certification of event management and infrastructure monitoring platform products.
• Develop custom tooling extensions and integrations of monitoring services with external systems, such as CMDBs, ticketing and notification systems, and larger data lake technologies; deliver with automated SRE tooling functions.
• Work closely with engineering, operations, and applications teams across Citi to understand and collect monitoring and data analytics requirements.
• Support Service Now SaaS migration by developing and testing custom integrations between Event Management tooling and Service Now SaaS, internal Ansible playbook automation functions, and internal notification systems (Heed).

• 6+ years’ experience engineering 3rd party software and services in the event management space.
• Proficient in Agile work methods and JIRA-based workflow management.
• Required working knowledge of event management systems (e.g., Big Panda, Moogsoft, Netcool, etc.).
• Working knowledge of event management rules development, triggers and automation development.
• Strong skills in Linux (RHEL) and Windows; packaging; OS concepts and services; shell scripting; regular expressions; end-to-end testing; performance/scalability testing; implementing open-source solutions; product customizations;
  Java; JSON.
• Experience with software delivery and documentation tools such as Bitbucket, Artifactory, Jenkins, JIRA, and Confluence.
• Knowledge of data science, machine learning and artificial intelligence is a plus.

• Bachelor’s degree or equivalent experience.

Time Type: Full time

Primary

Location:

Irving, Texas, United States

Primary Location Full Time Salary Range: $ - $

In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date: Jan 29, 2026

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