ERP Technical Support Analyst

Who Are We?

FDH Aero is a trusted global supply chain partner for aerospace and defense companies, providing end‑to‑end supply chain solutions for OEM and aftermarket customers. With more than 55 years of experience and operations in 14 countries, we bring expertise across Commercial, Defense, Space, Business Aviation and Cargo through our specialized business divisions,
Electronics
, Hardware
, Commercial Aftermarket
, and Defense Aftermarket
. For more information, please visit the FDH Aero website.

Fast-paced & Impactful Work – Every decision helps keep aircraft flying and missions moving.

Driven Team & Culture – Supportive, driven colleagues who support you every step of the way.

High‑Growth Opportunities – We invest in your success with training and development.

Competitive Benefits Package – Includes medical, dental, vision insurance, Flexible Spending Accounts (FSA), 401(k) matching, wellness activities and more.

At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include: service‑first, respectful, amplifiers, open‑minded and accountable.

The ERP Technical Support Specialist will collaborate with our skilled team to troubleshoot, administer, and manage multiple instances of the Electronics Parts Distribution System (ePDS), a SQL Server‑based ERP solution. Additionally, this role will design, develop, and maintain SQL databases and queries to support our operational needs.

• Support the troubleshooting, administration, and management of ERP systems
• Track and address reported issues using the ticketing system and assist users with inquiries
• Manage operator security and user access
• Develop SQL‑based reports using SQL Server Reporting Services (SSRS) and other relevant methodologies
• Assist in designing, developing, and implementing SQL databases to meet business requirements
• Write and optimize SQL queries for improved performance and efficiency
• Ensure data integrity and security in database management
• Identify and resolve database issues and performance bottlenecks
• Work with cross‑functional teams to gather database requirements and deliver solutions
• Maintain documentation for database schemas, procedures, and processes
• Stay updated on the latest trends and technologies in database development and management

• Bachelor's degree in computer science, Information Technology, or a related field
• Strong understanding of SQL concepts with experience in SQL Server, MySQL, or similar relational database systems
• 2+ years of experience with distribution‑based ERP systems
• Ability to analyze complex data requirements and design efficient database solutions
• Strong troubleshooting abilities for database‑related issues
• Excellent interpersonal and communication skills to work effectively in a team environment
• High attention to detail with a commitment to delivering quality work
• Ability to adapt to changing priorities and work in a fast‑paced environment
• Knowledge of database design principles, experience with ETL processes, and familiarity with data visualization tools
• Familiarity with data warehousing principles and Microsoft Power BI is a plus.
• Ability to navigate around multiple systems and tools
• Ability to work in a fast‑paced, team‑oriented environment

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR Requirement
• 120.15. Some positions will require current U.S. citizenship due to contract requirements.

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee.

See 22 CFR

Job Type: Full Time

FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.