Commercial Real Estate Sr. System Administrator

Pen Fed is hiring a (Hybrid) Commercial Real Estate Sr. System Administrator at our Irving, Texas service center.

The primary purpose of this job is to perform configurations, maintenance, and implement specific tasks on applications supporting Pen Fed Commercial Real Estate (CRE) applications. Responsibilities include, but are not limited to, systems analysis, solution design, standards-based implementation, systems/data integration support, system configuration, and technical support.

As a Senior CRE System Administrator this role requires ability to interact with business and other IT stakeholders, assess vendor/application capabilities, recommend efficient solutions, be responsible for delivery, and release management. This position requires in-depth knowledge of Jack Henry eco system of products (including but not limited to Loan Vantage, Synergy, Cognos, and Silverlake), knowledge of ARGUS, Costar, CRE origination workflows, and the job functions of all operational roles that participate in that workflow.

Knowledge of Real Insight is a plus but not required. Additional functions of role include oversight of data integrity reporting, management of initiatives to improve CRE Technology landscape, participation in projects to provide support from a system functionality and efficiency perspective, and general system support and analysis.

Equivalent combination of education and experience is considered.

• Operations Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance.
• Minimum of two (2) years’ experience in CRE technology platforms.
• Previous experience with Real Insight and Snowflake is a plus.
• Strong interpersonal, problem solving and multi-tasking skills desired.
• Must be capable of providing solutions to identified systems issues.
• Results Oriented – track record of delivering quantifiable results to the organization.
• Ability to analyze CRE application enhancements and impact on the department prior to implementation.
• Knowledge of creating and updating Policy and Procedures and User Guides.

This position will not supervise employees.

There are no additional certifications required.

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

* Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Ability to travel to various worksites and be on-call is required.

#LI-Hybrid

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Configure, test and implement new system enhancements such as business rules, custom input forms, workflows, and third-party integrations.
• Assist in vendor initiatives and deployments.
• Troubleshoot and provide resolution on issues reported by end users.
• Act as subject matter expertise for all CRE platform products to liaison with business stakeholders and vendors.
• Engages with technology partners and business stakeholders on strategic initiatives, project prioritization, and delivery communications.
• Work closely with leadership teams, department heads, and end users to develop application strategies and roadmap.
• Optimize CRE applications and workflow to maximize efficiency and end user experience.
• Conducts requirements analysis and prepares specific proposals for new implementation, modifications, or replacement of systems.
• Develop an understanding of business processes and support the implementation of business process changes in production.
• Identifies options for potential solutions and assess them for both technical and business stability.
• Translate business requirements & stakeholder needs into technical requirements & solutioning.
• Defines success criteria for testing and product acceptance.
• Employ problem solving abilities to understand, interpret, troubleshooting, and resolve issues relating to application functionality.
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