Senior AI Engineer Vice President

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.

We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride.

If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities.

• Architect and Lead Design:
  Design, architect, and lead the development of sophisticated virtual assistants and chatbots, leveraging cutting-edge Generative AI platforms and microservices architectures.
• Advanced NLP & NLU Strategy:
  Define and implement strategies for advanced Natural Language Processing (NLP) and Natural Language Understanding (NLU) models, focusing on complex intent recognition, advanced entity extraction, contextual reasoning, and human-like conversational flows.
• GenAI Tooling & Innovation:
  Leverage and integrate state-of-the-art NLP and GenAI tools for intent development, prompt engineering, and creating highly intelligent and adaptive bot interactions. Drive innovation by exploring new GenAI techniques and models.
• Agentic AI Systems:
  Architect and build advanced agentic AI systems capable of proactive problem-solving, autonomous decision-making, and sophisticated user engagement.
• Seamless Integration & Orchestration:
  Design and oversee the seamless integration of AI solutions with complex enterprise backend systems via robust APIs, ensuring high performance, scalability, and security across live chat platforms and other communication channels.
• Data Architecture & Security:
  Architect and implement secure, scalable, and compliant data storage and retrieval mechanisms for conversational data, leveraging advanced database solutions including but not limited to Mongo
  
  DB, SQL, No
  
  SQL solutions, and distributed data stores. Ensure adherence to data governance policies.
• Resilience & Reliability:
  Develop comprehensive error handling, fault tolerance, and fallback systems, including intelligent routing and seamless handoff to human agents, to ensure an exceptionally smooth and reliable user experience.
• Data Privacy & Compliance Leadership:
  Establish and enforce best practices for user data privacy and security, safeguarding sensitive information and ensuring strict compliance with relevant global regulations (e.g., GDPR, CCPA).
• Feature Roadmap & Implementation:
  Lead the…