Applications Support Technical Lead Analyst

Job Overview

Citibank, N.A. seeks an Applications Support Technical Lead Analyst for its Irving, Texas location. A telecommuting/hybrid schedule may be permitted within a commutable distance from the worksite in accordance with Citi policies and protocols.

Provide technical support for applications. Meet with business stakeholders to evaluate operational processes and suggest necessary changes for enhanced application performance and stability. Deliver controlled resolution of incidents by prioritizing criticalities, escalating to relevant groups, conducting root cause analysis and providing key solutions, and following-through to resolution of the problem. Manage critical issues with the applications by communicating complex technical information effectively with regional and global partners.

Drive multiple initiatives to improve efficiency and stability of the applications. Lead the end-to-end platform standardization programs implemented globally and provide production support services. Improve service levels provided to end users by strengthening operational efficiencies, incident and problem management processes, and knowledge sharing practices. Implement applications onboarding guidelines and standards, and ensure technical processes adhere to them.

Requires a Bachelor’s degree, or foreign equivalent, in Electronic Engineering, Information Technology, or a related field and 8 years of progressive, post-baccalaureate experience as a Systems Analyst, Technology Architect, Technology Consultant, Principal Consultant, Technical Associate, or related position involving technical support and incident management for a global financial services institution.

• Domain knowledge of commercial card business operations;
• Level 2 and 3 production support including implementation of continuous automated monitoring systems, issue investigation, prioritization and escalation, code and data analyses, and impact assessment;
• Unix, Java, J2EE, Windows, Oracle Web Logic;
• Oracle Database, Eclipse, SQL Developer, Autosys;
• Data storage, retrieval and manipulation for system capability and requirements analysis;
• Systems operation monitoring and performance tuning;
• Software system testing and validation procedure, programming and documentation processes development;
• Back-end batch processing for data feed and maintenance.

Applicants submit resumes at  Please reference Job  #. EO Employer.

$156,998 to $180,000

Irving, Texas, United States

Full time

Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

Mar 24, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.