Tier 2 Field Service Engineer - Journeyman

Description

This is a fully on-site position.

• Provide on-call support by identifying, researching and resolving technical problems received via the Service Now ticketing system.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Recommend systems modifications to reduce user problems.
• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Install operating system patches, upgrades etc. via SCCM Software Center
• Provide remote support services for telework/home users.
• Help ensure user applications work over VPN and/or Citrix.
• Manage user relocation requests
• Ensure devices are properly encrypted.
• Local On-Site Cabling
• Provide on-site support for enterprise groups such as the network and security operation centers.
• Restart network equipment, including switches and routers as directed by enterprise networking.
• Wireless Services
• Assist users with mobile communication devices.
• Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
• Asset Inventory Support
• Assist with physical inventory as needed.
• Assist with receiving and receipting property.
• Disposal Preparation Support
• Process computer equipment for disposal.
• Ensure disposal policies are properly employed.
• Ensure all devices are fully wiped of information before leaving the facility.
• Video Conferencing and Audio/Video O&M
• Troubleshoot system problems.
• Work with support staff for remote troubleshooting and repairs.
• Assist in setting up presentation devices and video conferencing units.
• Support pre/post application releases
• Gather analyze, and report end-user support trends
• Other duties as assigned

Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Junior Field Engineer in Irving, Texas for the USCIS. This is a fully on-site position.

• Provide on-call support by identifying, researching and resolving technical problems received via the Service Now ticketing system.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Recommend systems modifications to reduce user problems.
• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Install operating system patches, upgrades etc. via SCCM Software Center
• Provide remote support services for telework/home users.
• Help ensure user applications work over VPN and/or Citrix.
• Manage user relocation requests
• Ensure devices are properly encrypted.
• Local On-Site Cabling
• Provide on-site support for enterprise groups such as the network and security operation centers.
• Restart network equipment, including switches and routers as directed by enterprise networking.
• Replace defective network equipment.
• Wireless Services
• Assist users with mobile communication devices.
• Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
• Asset Inventory Support
• Assist with physical inventory as needed.
• Assist with receiving and receipting property.
• Disposal Preparation Support
• Process computer equipment for disposal.
• Ensure disposal policies are properly employed.
• Ensure all devices are fully wiped of information before leaving the facility.
• Video Conferencing and Audio/Video O&M
• Troubleshoot system problems.
• Work with support staff for remote troubleshooting and repairs.
• Assist in setting up presentation devices and video conferencing units.
• Support pre/post application releases
• Gather analyze, and report end-user support trends
• Other duties as assigned

• High School with 0-2 years (or commensurate experience)
• US Citizen
• High degree of technical proficiency
• Excellent problem-solving skills and analytical abilities
• Must be able to obtain and hold a Public Trust Clearance

• Minimum 6 months’ experience troubleshooting Apple Macintosh software and…