System Director, Healthcare Enterprise Infrastructure

Summary

The System Director, Enterprise Infrastructure is a key leadership role responsible for translating the Information Management vision and strategy (defined by the Office of the CIO) into effective, high-performing enterprise technology solutions. This includes direct operational oversight for Enterprise Data Centers & Infrastructure, regional and enterprise Network and Telephony operations. This Director manages significant financial and contractual responsibilities across multiple core departments:
Data Center & Storage, Server & Database Management, Telephony, and Internetworking. The primary goal is to deliver high-quality, cost-effective solutions that directly support the strategic business goals of the CHRISTUS organization

The System Director is responsible for leading management and staff in the operational excellence of all core infrastructure environments (data center operations, telephony, storage, servers, database administration, and network/telephony) across all regions. This includes Tier 3 technical Incident Management, Capacity Management, Availability Management, and IT Service Continuity. The role actively participates in Problem Management to ensure long-term stability and root cause resolution across the enterprise technology landscape.

• Bachelor's degree required in Computer Science, Information Systems, or a related technical field.
• Master’s degree preferred.
• Proven education/experience in IT Service Management (ITSM), specifically utilizing the ITIL framework

• Ten (10) years of progressively responsible experience in large-scale, complex information systems environments, preferably within the Healthcare sector
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• Five (5) years of experience in a combination of IT Service Management, Enterprise Infrastructure design/support (e.g., Data Centers, Networking, Server/Database Management, Telephony, Storage Area Networks, and Disaster Recovery/Business Continuity).
• Three (3) years of experience in a technical leadership role managing vendors, partners, and financial budgets. Demonstrated ability to influence strategic and architectural decisions with business leaders and successfully deliver complex initiatives on time and within budget.

• Enterprise Architecture & Engineering Leadership – direct engineering, technical architecture, and ITIL process for the areas of server systems, data centers, relational databases, storage area networks, network infrastructure, enterprise voice architecture, medical imaging systems (PACS), healthcare information system, and disaster recovery technical processes and infrastructure procurement for all domestic CHRISTUS regions.
• Technical Standards & Strategy – Direct technical architecture standards, guidelines, and operational practice for said areas of responsibility to meet current business/technology requirements and forecasting of future requirements.
• Capacity Planning & Optimization
  – support the capacity management process by defining and monitoring capacity, planning, forecasting, and reviewing problems resulting from capacity.
• Problem Management – support the problem and availability management process by providing expert level, Tier 3 support for Incidents, working with problem management to accurately diagnosing root cause, and implementing changes to prevent the reoccurrence of future incidents. Update the problem management knowledge base for Incident Management process.
• System Availability & Resilience
  – Develop detailed standards and operational practices, ensuring they are in place for availability.
• IT Service Continuity & Disaster Recovery – Direct architecture and operational process design to ensure Business Continuity Strategy is achieved.
• Strategic Planning & Communication – Articulate, communicate and implement the corporate information systems strategy. Develop and initiate plans, projects, budgets, priorities, and operational activities to meet the organization’s business, clinical and community goals.
• Project Prioritization & Portfolio Management – Assist in the planning, prioritization, management and scheduling of all information systems and telecommunications projects, activities and…