Manager, Revenue Technology Orchestration

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture.

Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

The Manager, Revenue Technology Orchestration owns the adoption and change management strategy for Paychex’s revenue technology stack (CRM, marketing automation, CPQ, sales engagement, conversation intelligence, competitive intelligence, and customer success platforms). Through tool-specific support to all relevant training and development approaches, this leader ensures sellers, marketers, and customer success teams can effectively use revenue tools to drive productivity, reduce administrative burden, and accelerate sales velocity.

Reporting to the Head of Revenue Tools and Technology, this role partners closely with GTM Enablement, GTM Analytics, Platform Management, and Architecture & Design to deliver world-class user experiences that maximize tool ROI and business outcomes.

• User Adoption & Change Management
• Design and execute adoption strategies for new tool rollouts, feature releases, and process changes across all GTM functions
• Establish 30/60/90-day adoption milestones and KPIs (active users, feature utilization, time-to-productivity, user satisfaction)
• Lead cross-functional change management efforts partnering with GTM Enablement, Communications, and business unit leaders
• Proactively identify adoption barriers through user feedback, support ticket analysis, and field observations
• Training & Orchestration Content
• Build comprehensive training curriculum (role-based learning paths, certification programs, quick-reference guides) for all revenue tools
• Develop in-app guidance, tooltips, and walkthrough experiences using platforms like Walk Me
• Create and maintain documentation library, video tutorials, release notes, and best practice collateral
• Deliver live and virtual training sessions during new hire onboarding and ongoing skill development programs
• Tool Usage Analytics & Insights
• Define and track tool usage metrics, feature adoption rates, and productivity impact by role, business unit, and tool
• Partner with GTM Analytics to build dashboards that measure tool ROI, seller efficiency gains, and process improvements
• Conduct quarterly tool health reviews with leadership, surfacing utilization trends and recommendations
• Translate usage data into actionable insights for Platform Management and Architecture & Design teams
• In-App Support & User Experience Optimization
• Establish feedback loops with end users to continuously improve tool configurations and workflows
• Triage common pain points and partner with Platform Management to resolve systemic issues
• Collaborate with Architecture & Design to embed AI-driven guidance, automation, and workflow simplification into tools
• Maintain communication cadence with GTM Strategy Ops leads to understand business unit-specific enablement needs
• Team Leadership & Vendor Partnerships
• Build, develop, and manage a team of 7-10 FTEs focused on enablement, training, documentation, and in-app support
• Set OKRs, coach talent, and foster a culture of user-centricity and continuous improvement
• Partner with enablement platform vendors (e.g., Walk Me, Highspot, learning management systems) to optimize capabilities
• Represent RT2 in cross‑functional forums, sales kickoffs, and leadership reviews

• Bachelor’s Degree in Business / Marketing / Communications / Instructional Design / or related field - Required
• Master’s Degree in Organizational Development / Change Management / Business Administration - Preferred
• 12+ years in Enablement / Change Management / Training / L&D.
• 7+ years leading…