Information Technology Support Specialist

We are seeking a motivated IT Support Specialist who enjoys solving technical problems and working with modern technology. This opportunity is ideal for someone who thrives in a fast-paced environment, supports multiple systems, and is eager to grow their technical skillset—including exposure to automation and AI tools. You will play a key part in supporting end users, maintaining systems, and helping improve overall IT operations.

• Provide onsite and remote technical support to end users
• Troubleshoot hardware, software, and basic network issues
• Install, configure, and maintain Windows 10/11 systems
• Support Microsoft Office applications and user productivity tools
• Assist with mobile device support (iOS and Android)
• Help manage virtual environments (Microsoft Virtual Server or similar)
• Use remote tools, scripting, or automation to resolve issues efficiently
• Document issues, resolutions, and processes clearly
• Assist with system updates, patching, and performance improvements
• Leverage AI and modern tools to streamline support and troubleshooting
• Collaborate with team members to improve IT processes and systems

• 2–3 years of experience in IT support, help desk, or similar position
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office
• Experience with desktop/laptop support and troubleshooting
• Familiarity with remote support tools
• Basic understanding of networking concepts
• Comfortable learning new technologies, including AI-driven tools

• Bachelor’s degree in IT or related field
• CompTIA A+, Network+, or Microsoft certifications
• Basic scripting experience (Power Shell or similar)
• Experience with ticketing systems or ITSM tools
• Exposure to virtualization technologies

• Strong problem-solving and analytical skills
• Clear communication with a user-focused mindset
• Reliability, professionalism, and accountability
• A proactive, team-oriented attitude
• Curiosity and a desire to continuously learn